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Contact Representative (Collection Representative)
By Internal Revenue Service
At , Holtsville, Ny
$37,696 - $60,641 a year
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$37,696 - $60,641 a year
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By Internal Revenue Service
At , Detroit, Mi
$37,696 - $60,641 a year
Are you looking for a job that offers a competitive salary and the opportunity to make a real difference? We are looking for an experienced Collection Account Representative to join our team. You will be responsible for managing customer accounts, negotiating payment plans, and resolving customer disputes. If you have excellent communication and problem-solving skills, then this could be the perfect job for you!
Overview A Collection Account Representative is responsible for collecting payments from customers who have delinquent accounts. They work with customers to negotiate payment plans and resolve disputes. They also work with other departments to ensure that accounts are up to date and accurate. Detailed Job Description Collection Account Representatives are responsible for collecting payments from customers who have delinquent accounts. They work with customers to negotiate payment plans and resolve disputes. They also work with other departments to ensure that accounts are up to date and accurate. They must be able to effectively communicate with customers and other departments to ensure that accounts are managed properly. They must also be able to handle difficult conversations and remain professional in all situations. Job Skills Required• Excellent communication skills
• Ability to negotiate payment plans
• Ability to handle difficult conversations
• Ability to remain professional in all situations
• Knowledge of accounting and financial principles
• Knowledge of customer service principles
• Knowledge of legal and regulatory requirements
• Knowledge of collection processes and procedures
• Ability to use computer systems and software
Job Qualifications
• High school diploma or equivalent
• Previous experience in customer service or collections
• Knowledge of accounting and financial principles
• Knowledge of customer service principles
• Knowledge of legal and regulatory requirements
• Knowledge of collection processes and procedures
• Ability to use computer systems and software
Job Knowledge
• Knowledge of accounting and financial principles
• Knowledge of customer service principles
• Knowledge of legal and regulatory requirements
• Knowledge of collection processes and procedures
• Knowledge of computer systems and software
Job Experience
• Previous experience in customer service or collections
• Previous experience in collections or debt management
• Previous experience in customer service or sales
Job Responsibilities
• Negotiate payment plans with customers
• Resolve disputes with customers
• Ensure accounts are up to date and accurate
• Communicate with customers and other departments
• Handle difficult conversations and remain professional
• Use computer systems and software to manage accounts
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