Client Support Consultant Jobs
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At Jefferson City, MO, United States
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At New York, NY, United States
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Client Support Specialist Jobs
By The Bail Project
At Mount Prospect, IL, United States
Are you looking for an exciting opportunity to use your customer service skills to make a difference? We are looking for a Client Support Consultant to join our team and provide exceptional customer service to our clients. You will be responsible for responding to customer inquiries, resolving customer issues, and providing technical support. If you have excellent communication and problem-solving skills, we want to hear from you!
Overview:
A Client Support Consultant is responsible for providing technical and customer service support to clients. They are responsible for troubleshooting and resolving customer inquiries, providing technical advice, and helping customers with product setup and installation.Detailed Job Description:
Client Support Consultants are responsible for providing technical and customer service support to clients. They must be able to troubleshoot and resolve customer inquiries, provide technical advice, and help customers with product setup and installation. They must be able to communicate effectively with customers, both verbally and in writing. They must be able to work independently and as part of a team.What is Client Support Consultant Job Skills Required?
• Excellent customer service skills
• Strong problem-solving and troubleshooting skills
• Knowledge of computer hardware and software
• Ability to work independently and as part of a team
• Excellent communication skills, both verbal and written
• Ability to work in a fast-paced environment
What is Client Support Consultant Job Qualifications?
• Bachelor’s degree in Computer Science, Information Technology, or related field
• At least two years of experience in customer service or technical support
• Knowledge of computer hardware and software
• Ability to troubleshoot and resolve customer inquiries
What is Client Support Consultant Job Knowledge?
• Knowledge of computer hardware and software
• Knowledge of customer service principles and practices
• Knowledge of technical support processes and procedures
What is Client Support Consultant Job Experience?
• At least two years of experience in customer service or technical support
• Experience in troubleshooting and resolving customer inquiries
• Experience in providing technical advice and helping customers with product setup and installation
What is Client Support Consultant Job Responsibilities?
• Respond to customer inquiries via phone, email, or chat
• Troubleshoot and resolve customer inquiries
• Provide technical advice and help customers with product setup and installation
• Document customer inquiries and resolutions in a customer database
• Follow up with customers to ensure their inquiries have been resolved
• Monitor customer feedback and provide feedback to management
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