Client Support Analyst Jobs

Excited to grow your career?
We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!
Our people make all the difference in our success.
Who we are
At Nasdaq, we are relentlessly reimagining the world of tomorrow — one that is built on innovative technology, fueled by market-moving insights and driven by forward thinking.
We provide our employees with the resources and opportunities they need to chart a career of achievement, growth and endless possibilities.
Our People Lead with Integrity, take ownership, strive to fuel client success, consistently deliver value and collaborate to play as a team to innovate at the highest level.
The Nasdaq Governance Solutions Support team works hard everyday to provide the best possible experience for users of our board portals and to make their jobs and lives easier. We are a global team that works extremely closely together to help ensure the success of our customers and each other. We look for people who are passionate about problem solving, working directly with customers, and working with technology. Come be part of an amazing group of individuals!
A typical day will include

• Engage with other teams to work on projects and ensure quality control
• Troubleshooting technical issues with web browsers and mobile devices. This includes iOS, Mac, Windows, and Android
• Training customers on best practices and how to get the most out of our program
• Participate in team meetings, collaborate with the team using internal chat tools, join in frequent team building exercises as well as off-sites to get to know your colleagues
• Providing phone and email support to C-Level Executives, Board Members, and Corporate Secretaries on our award winning board portal solutions
• Work with internal stakeholders to ensure customers’ voices are heard and concerns addressed, as well as, create requests for product enhancements for a better customer experience

You Will Need To Demonstrate Skills/experience In

• Critical thinking
• Strong team player and collaboration skills
• Strong attention to detail
• Strong understanding of technology (Windows, Mac, iOS, Android)
• Patience
• White glove customer service for C-Suite and Board Members
• Resourcefulness and be able to troubleshoot on the fly
• Excellent written and oral communication skills

Requirements

• A stable internet connection when working from home
• Experience Required: At least 1 year
• Education Required: Bachelor's degree or equivalent work experience
• Willingness to work Sun-Thurs/Tues-Sat

Benefits

• Paid vacation, paid sick, flex days, and two paid personal days. As well as, two paid volunteer days to help out a local charity
• Internal growth
• Internal group networks to get involved with as well as a mentor/mentee program
• Internal learning tools for free courses taught by professors and masters in multiple fields

Come as You Are
Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.
What We Offer
We’re proud to offer a competitive rewards package that is meaningful, recognizes the unique needs of our employees and their families and incentivizes employees for their contribution to Nasdaq’s overall success.
The base pay range for this role is $44,000 - $76,500. In addition to base salary, Nasdaq provides a generous annual bonus/commission (short-term incentive), and equity (long-term incentive), comprehensive benefits, and opportunity for growth. Exact compensation may vary based on several job-related factors that are unique to each candidate, including but not limited to: skill set, experience, education/training, business needs and market demands.
Nasdaq’s programs and rewards are intended to allow our employees to:

• Secure Wealth: 401(k) program with 6% employer match, Employee Stock Purchase Program with 15% discount, Student loan repayment program up to $10k, Company paid life and disability plans, Generous paid time off
• Care for Family: Hybrid home/office schedule (for most positions), Paid parental leave, Fertility benefits, Paid bereavement leave
• Connect with Community: Company gift matching program, Employee resource groups, Paid volunteer days
• Prioritize Health: Comprehensive medical, dental and vision coverage, Health spending account with employer contribution, Paid flex days to support mental wellbeing, Gym membership discounts
• Grow Career: Education Assistance Program, Robust job skills training and Professional development opportunities

For more information, visit Nasdaq Benefits & Rewards Career page.