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Call Center Representative Jobs in California

Patient Access Representative (Call Center -Pacc) - Hybrid Remote
By CEDARS-SINAI At , Los Angeles, Ca $23.64 - $35.46 an hour
Two (2)+ years of Patient Service Representative work experience or related experience.
Medical/Healthcare call center experience preferred.
Directs, routes, and refers patients to appropriate multi-specialty areas with minimal disturbance to the patient.
Schedules patient appointments by utilizing scheduling system/application.
Determines effective resolutions to complaints/disputes and handles all concerns with etiquette and professionalism.
Escalates patient calls when appropriate according to applicable guidelines.
Patient Call Center Representative
By Luna Physical Therapy At Rocklin, CA, United States

Office Admin Experience, 1 Year Required

Call/Contact Center Or Other High Call Volume Experience, Preferred

Are you looking for a job that offers great pay, flexible hours, and the chance to help people? Look no further! We are looking for a friendly, outgoing Call Center Representative to join our team. Come join us and make a difference!

A Call Center Representative is responsible for providing customer service and support to customers over the phone. They are expected to be knowledgeable about the company’s products and services, and be able to answer customer questions and resolve customer issues.

What is Call Center Representative Skills Required?

• Excellent communication and interpersonal skills
• Ability to multitask and prioritize tasks
• Problem-solving and troubleshooting skills
• Patience and empathy
• Ability to work in a fast-paced environment
• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications

What is Call Center Representative Qualifications?

• High school diploma or equivalent
• Previous customer service experience
• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications

What is Call Center Representative Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• Knowledge of company products and services

What is Call Center Representative Experience?

• Previous customer service experience
• Previous experience in a call center

What is Call Center Representative Responsibilities?

• Respond to customer inquiries in a timely and professional manner
• Troubleshoot customer issues and provide solutions
• Provide accurate information about products and services
• Update customer information in the customer service database
• Follow up with customers to ensure their issues have been resolved