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IT User Support Technician Jobs in New York

It Support Technician Jobs
By The Widewaters Group At East Syracuse, NY, United States
Set up new user accounts, manage access permissions, and assist with onboarding and offboarding processes.
Proven experience in providing technical support to end-users in a professional environment.
Strong knowledge of Windows and/or macOS operating systems, as well as common software applications.
Excellent communication skills, both written and verbal, with the ability to explain technical concepts to non-technical users.
Relevant certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator, or similar are a plus.
Diagnose and resolve hardware, software, and network issues for desktops, laptops, printers, mobile devices, and other technology equipment.
It Technician - End User Support
By Healthcare IT Leaders At New York, NY, United States
Leading end user device deployment across all the facilities, ensuring configuration standards are met.
Assist with the creation and maintaining of the deployment schedule and timeline for end user device deployment
Oversee the deployment technicians and ensure they are performing their functions promptly, accurately and completing all required documents
Unbox, assemble, configure and deploy end user devices throughout the System
Must be able to work on a W2
It Support Technician Jobs
By GEM Technologies At New York, United States
Experience working with monitoring and management solutions such as NOC software and PSAs
Ability to present solutions that were designed and implemented to high level management
Knowledge of virtualization technologies such as server virtualization
Knowledge of Microsoft server and workstation operating systems, registry settings, DNS/DHCP, TCP/IP networking, and firewalls
Experience with disaster recovery and regaining access and functionality to IT infrastructure a plus
Experience working with Microsoft Active Directory

Are you looking for an exciting opportunity to use your IT skills to help others? We are looking for an IT User Support Technician to join our team and provide technical assistance to our customers. You will be responsible for troubleshooting hardware and software issues, responding to customer inquiries, and providing technical advice. If you have a passion for technology and a commitment to providing excellent customer service, this could be the perfect job for you!

IT User Support Technician Job Description The IT User Support Technician is responsible for providing technical assistance and support related to computer systems, hardware, or software. They are the first point of contact for users seeking technical assistance and are responsible for troubleshooting hardware and software issues, providing technical advice, and resolving problems. Job Skills Required
• Knowledge of computer hardware and software
• Excellent problem-solving and troubleshooting skills
• Ability to communicate technical information to non-technical users
• Ability to work independently and as part of a team
• Ability to prioritize tasks and manage time effectively
• Knowledge of network and internet protocols
Job Qualifications
• Bachelor’s degree in computer science, information technology, or related field
• A+ certification or other relevant certifications
• Experience with customer service
• Experience with Windows, Mac, and Linux operating systems
Job Knowledge
• Knowledge of computer hardware and software
• Knowledge of network and internet protocols
• Knowledge of customer service principles
• Knowledge of troubleshooting techniques
Job Experience
• Previous experience in a technical support role
• Previous experience in a customer service role
Job Responsibilities
• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
• Respond to queries either in person or over the phone
• Diagnose and resolve technical hardware and software issues
• Research and identify solutions to software and hardware issues
• Install, modify, and repair computer hardware and software
• Follow up with customers to ensure their technical issues are resolved
• Document technical knowledge in the form of notes and manuals