Register
Recruit Create CV

IT User Support Technician Jobs in Maryland

It Support Technician Jobs
By CTD Staffing At Hunt Valley, MD, United States
"Have good communication skills when working with the end users.
Knowledge of the following software Windows 11, Cisco Anyconnect, Office 365, Bitlocker.
Support provided via desk-side and remote access through utilizing Microsoft Remote Desktop and Bomgar
Manages complex troubleshooting and software development issues as needed.
Maintains intimate knowledge of claim systems, adjuster job functions and company workflow and processes as needed to solve support related issues.
Installed, configure and troubleshoot computer hardware, operating systems, network configurations and software
It Technician, User & Support Services
By University of Maryland, Baltimore At , Baltimore, Md $65,000 - $70,000 a year
Coordinate updates of antivirus, patch, and other asset deployment management to user devices
Hiring Range: $65 - $70K (Commensurate with education and experience)
Assist with development of customer-facing documentation to assist with use of user technologies.
Track and maintain records of computer equipment by documenting hardware and related deployment details.
Assist with user technology related IT security implementation tasks under the guidance of the Security Compliance team.
Perform other related duties as assigned.

Are you looking for an exciting opportunity to use your IT skills to help others? We are looking for an IT User Support Technician to join our team and provide technical assistance to our customers. You will be responsible for troubleshooting hardware and software issues, responding to customer inquiries, and providing technical advice. If you have a passion for technology and a commitment to providing excellent customer service, this could be the perfect job for you!

IT User Support Technician Job Description The IT User Support Technician is responsible for providing technical assistance and support related to computer systems, hardware, or software. They are the first point of contact for users seeking technical assistance and are responsible for troubleshooting hardware and software issues, providing technical advice, and resolving problems. Job Skills Required
• Knowledge of computer hardware and software
• Excellent problem-solving and troubleshooting skills
• Ability to communicate technical information to non-technical users
• Ability to work independently and as part of a team
• Ability to prioritize tasks and manage time effectively
• Knowledge of network and internet protocols
Job Qualifications
• Bachelor’s degree in computer science, information technology, or related field
• A+ certification or other relevant certifications
• Experience with customer service
• Experience with Windows, Mac, and Linux operating systems
Job Knowledge
• Knowledge of computer hardware and software
• Knowledge of network and internet protocols
• Knowledge of customer service principles
• Knowledge of troubleshooting techniques
Job Experience
• Previous experience in a technical support role
• Previous experience in a customer service role
Job Responsibilities
• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
• Respond to queries either in person or over the phone
• Diagnose and resolve technical hardware and software issues
• Research and identify solutions to software and hardware issues
• Install, modify, and repair computer hardware and software
• Follow up with customers to ensure their technical issues are resolved
• Document technical knowledge in the form of notes and manuals