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IT User Support Technician Jobs in Florida

It Support Technician Jobs
By Professional Staffing Services Group Inc. At Orlando, FL, United States
Basic knowledge of Active Directory, GPO's, and Workstation management software, as it relates to users & workstations.
Deploy Applications via workstation management software.
Demonstrates effective trouble shooting and problem solving skills.
A+ Certification; Security, Network+ or MTA certification within 180 days of hire.
Principal Duties And Job Responsibilities
Licensure, Certification Or Registration Preferred
It Support Technician Jobs
By Genesee & Wyoming Inc. At Jacksonville, FL, United States
At least one year of experience performing user account management responsibilities within a Windows Active Directory–based network preferred
Provide management information and recommendations for service improvements
Submit new solutions of resolved incidents to knowledge database
At least two years of experience in a direct customer-support role
Good problem analysis and troubleshooting skills
A+ and/or Network+ certification preferred
User Support Technician - Remote Option Available
By Akerman LLP At , Orlando, 32801, Fl

Job Details Description Akerman LLP, a top 100 U.S. law firm serving clients across the Americas, is seeking a User Support Technician for its National ...

User Support Technician - Remote Option Available
By Akerman LLP At Orlando, FL, United States

Akerman LLP, a top 100 U.S. law firm serving clients across the Americas, is seeking a User Support Technician for its National Information Technology Department. This position will provide front line ...

It Support Technician Jobs
By Ethos At St Petersburg, FL, United States
Manage cloud-based remote access, anti-virus/intrusion prevention
Authorize updates on managed devices
Maintain, remote wipe as needed
Monitor internal device logs, test network for vulnerabilities
Maintain ticketing system to track support requests
Define groups and distribution lists, maintain membership
It User Support Specialist Ii
By TIAA At , Charlotte, Nc $22.13 - $36.89 an hour
Solves escalated issues by utilizing knowledge of hardware, software, operating systems, network configuration, server interaction, diagnostics and troubleshooting.
Confers with end users to resolve incidents and fulfill requests through support via in-person, phone, or remote methods.
Vocational and/or Technical Education Preferred
Monitors lower level IT User Support Specialists to ensure effective and time resolution of users’ problems, queries or complaints.
Ensures that plans are in place for responding to situations such as service outages.
Assists in hardware and software evaluation and recommends upgrades or improvements to IT infrastructure.
It Support Technician Jobs
By B & I Contractors Inc. At Fort Myers, FL, United States
Consult with IT Manager regarding IT needs and make IT related purchases as needed.
Knowledge of computer and/or network security systems, applications, procedures, and techniques.
Skill in organizing resources and establishing priorities.
Excellent verbal and written communication skills.
Working knowledge on Microsoft 365 products and Windows 10/11.
Investigates user problems and identifies their source; determines practical solutions; tests and implements solutions.
It User Support Specialist Ii-1
By TIAA At , Charlotte, Nc $22.13 - $36.89 an hour
Comply with and support ITIL change-incident-problem-asset management processes and work instructions
Perform and assist with asset management duties including updating the authoritative CMDB System. Tracks IT assets and monitors asset management systems.
Provide end user training and knowledge documentation
Vocational and/or Technical Education Preferred
Coordinate the disposition of assets from other regions in order to manage and balance inventory.
Provide high level on-site call center support
Senior It User Support Specialist
By TIAA At , Charlotte, Nc $25.75 - $42.91 an hour
Comply with and support ITIL change-incident-problem-asset management processes and work instructions
Perform and assist with asset management duties including updating the authoritative CMDB System. Tracks IT assets and monitors asset management systems.
Assist with the development of Asset Management processes.
Conduct research on orders, provide status updates to management and work with vendors to reconcile purchase orders.
Provide end user training and knowledge documentation
Coordinate the disposition of assets from other regions in order to manage and balance inventory.

Are you looking for an exciting opportunity to use your IT skills to help others? We are looking for an IT User Support Technician to join our team and provide technical assistance to our customers. You will be responsible for troubleshooting hardware and software issues, responding to customer inquiries, and providing technical advice. If you have a passion for technology and a commitment to providing excellent customer service, this could be the perfect job for you!

IT User Support Technician Job Description The IT User Support Technician is responsible for providing technical assistance and support related to computer systems, hardware, or software. They are the first point of contact for users seeking technical assistance and are responsible for troubleshooting hardware and software issues, providing technical advice, and resolving problems. Job Skills Required
• Knowledge of computer hardware and software
• Excellent problem-solving and troubleshooting skills
• Ability to communicate technical information to non-technical users
• Ability to work independently and as part of a team
• Ability to prioritize tasks and manage time effectively
• Knowledge of network and internet protocols
Job Qualifications
• Bachelor’s degree in computer science, information technology, or related field
• A+ certification or other relevant certifications
• Experience with customer service
• Experience with Windows, Mac, and Linux operating systems
Job Knowledge
• Knowledge of computer hardware and software
• Knowledge of network and internet protocols
• Knowledge of customer service principles
• Knowledge of troubleshooting techniques
Job Experience
• Previous experience in a technical support role
• Previous experience in a customer service role
Job Responsibilities
• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
• Respond to queries either in person or over the phone
• Diagnose and resolve technical hardware and software issues
• Research and identify solutions to software and hardware issues
• Install, modify, and repair computer hardware and software
• Follow up with customers to ensure their technical issues are resolved
• Document technical knowledge in the form of notes and manuals