It Support Technician Jobs

The IT Support Technician provides hardware and software support for Ethos employees and office environments. This entry-level position serves as the first point of contact to troubleshoot computer hardware and software issues, set up workstations, and assist users in the use of hardware and software applications.

Responsibilities

• Configure laptops using disk imaging or predefined instructions
• Maintain images/processes with proper updates
• Asset Management
• OneDrive configuration
• Tech Support
• Hardware upgrade plan
• Create/maintain users and licenses
• Troubleshooting/custom requests
• Wifi security
• Maintain ticketing system to track support requests
• Office 365
• Maintain, remote wipe as needed
• Hardware/software troubleshooting and reconfiguration
• VOIP Management
• Security, compliance, data loss prevention
• Device Provisioning
• Push BYOD plan, require all external mobile devices to comply with policies
• Monitor internal device logs, test network for vulnerabilities
• Manage cloud-based remote access, anti-virus/intrusion prevention
• Maintain backups of device configs
• Establish accounts for mobile devices
• Knowledgebase
• Authorize updates on managed devices
• Asset tracking
• User training
• Maintain/renew mobile security certificates
• Firmware updates
• Office network management
• Define minimum secure device criteria, review periodically
• Purchase hardware/software
• Evestigate support calls
• Troubleshoot network/VOIP issues
• Incident Response
• User Onboarding/Offboarding
• Define groups and distribution lists, maintain membership
• Account management
• Mobile Device Management
• Assignment, in-office physical setup

EDUCATION

Associate's degree in technical field or relevant work experience

Skills/Experience

Windows 10 and Office 365 support and configuration

Security-conscious mindset

Strong trouble-shooting skills

Must be highly self-motivated and have a great attention to detail with a positive attitude

Ability to effectively manage multiple varying projects under tight deadlines and quick project turnover with minimal supervision

Must possess strong interpersonal and communication skills (both verbal and written)

Ability to research technologies and processes and self-educate at a reasonable pace

LICENCES/CERTIFICATIONS/INSURANCE

Microsoft or security certifications preferred

Ethos Risk Services is an equal opportunity employer that does not discriminate on the basis of religious creed, sex, national origin, race, veteran status, disability, age, marital status, color or sexual orientation or any other characteristic protected by law.

Job Posted by ApplicantPro