It Support Technician Jobs

Description
This position is an entry level position and the salary range will start at $18.00 to $20.00 an hour depending on a person's experience.
Reporting to the IT Manager the IT Support Technician will perform a variety of maintenance of Company technology hardware and software installations, peripherals, and end-user support to ensure end-user workstations and mobile devices meet company and user requirements. Provide support to staff on company-supported applications. Troubleshoot computer problems and root cause analysis. Perform responsibilities in accordance with all company standards, policies, and procedures.
Job Responsibilities:
IT Help Desk

• Documents all IT support cases.
• Investigates user problems and identifies their source; determines practical solutions; tests and implements solutions.

 Update activity in the IT tracking software.
 Update asset information into Professional Service Automation Software.
 Escalate cases to IT Team.

• Assist in managing company cellular equipment and wireless plans.
• Performs software and application installation and upgrades.
• Create and maintain network documentation and Standard Operating Procedures.
• Installs, configures, and maintains PCs, laptops, and all mobile devices. And other related equipment, devices, and systems; add or upgrades and configures disk drives, printers, scanners, and related equipment.
• Maintain, inventory, and organize spare equipment, replacement parts, software, and tools in the IT Help Desk area.
• Maintains site licenses for department/organization.

 Setup and configure mobile devices based upon end user department.
 Provide smart phones to users and manage through company MDM.
 Provide and troubleshoot mobile wireless data devices.
 Maintain cellular phone list for accounting purposes.

• Consult with IT Manager regarding IT needs and make IT related purchases as needed.

 Peripherals, scanners, printers, mobile devices using online sources.
 Purchases laptops, desktops, monitors, mobile accessories.
 Cell phone accessories

• Miscellaneous tasks as assigned.
• Setup and configure desktop and laptop via Imaging Software.

Minimum Requirements:

• Ability to install, configure and maintain PC, networks and related hardware and software.
• Excellent verbal and written communication skills.
• Knowledge of computer and/or network security systems, applications, procedures, and techniques.
• Skill in organizing resources and establishing priorities.
• Ability to learn and support new systems and applications.
• Working knowledge on Microsoft 365 products and Windows 10/11.
• Ability to identify and resolve computer system malfunctions and operations problems.
• Ability to communicate technical information to non-technical personnel.

Equal Opportunity Employer
B & I Contractors, Inc. (“B & I”) prohibits and will not tolerate discrimination based on any legally protected status, including, but not limited to, race, color, religion, national origin, gender (sex), disability, age, marital status or any other characteristic protected by law. It is the policy of B & I to grant equal employment opportunity to all qualified persons in accordance with all applicable federal, state and any local laws governing non-discrimination in hiring, discipline, termination, promotion, compensation, training and allocation of benefits. If you believe you have been discriminated against, you are encouraged to follow the complaint procedure below. Employees making good faith reports of any kind of discrimination will not be retaliated against.