Technical Help Desk Specialist Jobs in Massachusetts

1. Manage Help Desk requests.

9. Excellent investigative and problem solving abilities.

2. 1 year of technical experience supporting hardware and software in multi-user networked environment.

4. Strong knowledge of Microsoft Office client applications

5. Strong communication skills are required.

2. Provide frontline computer trouble shooting / problem resolution.

Experience using ticketing system to track incidents

Excellent writing and communication skills

Broad range of network and desktop knowledge

Knowledge of current PC and mobile computing technology

Familiarity with Cisco, ServiceNow, Windows Active Directory, Microsoft Exchange, Remote Assist, DameWare.

Must be able to multi-task and prioritize well