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Company

Indigo
Address , Boston, Ma
Employment type
Salary
Expires 2023-06-19
Posted at 1 year ago
Job Description
About Indigo

IndigoAg is a mission-driven company dedicated to harnessing nature to help farmers sustainably feed the planet. We innovate across a breadth of technology and science disciplines to help enhance agriculture's long-term sustainability and profitability and mitigate the climate crisis. We seek to positively impact the world through the digital and biological solutions we bring to the market, creating a more resilient earth, healthier economies, and thriving communities. Our people build partnerships, explore the science, and engineer the technology to help grow the future of sustainable agriculture. The only way to achieve it is through a unique combination of expertise – from Fortune 500 to academia, soil science and agriculture, to tech start-ups.

The information Technology help desk specializes in providing Technical Services to internal customers by identifying, prioritizing and confirming resolutions of reported problems with the desktop, laptop and network systems. Ensures installation software, hardware operating systems and configurations issued are properly addressed monitored and resolved.

Responsibilities

  • Configure, deploy, and manage local information technology assets (PC’s Laptops, Printers etc.)
  • Troubleshoot problems with corporate IT infrastructure (network, laptops, printers, etc.)
  • Installs and maintains desktop management applications such as a ticketing system, asset management, and remote control.
  • Conduct technology orientation with Boston staff onsite and remotely (over Zoom)
  • Support all Indigo employees located in the Boston office including visitors in and out of the organization. Utilizing video conferencing and remote tools to support all field staff located in various locations in the U.S. and internationally.
  • Experience providing advanced troubleshooting for complex problems and ability to provide technical guidance to team members.
  • Managing Third Party Cloud Services.
  • Work with the other IT team members on establishing and maintaining policies and processes.
  • Maintain availability to receive calls and chats to support field staff and work on all tickets in the ticketing system when available.
  • Configure and ship user devices including laptops running Windows, MacOS, iPhones, and iPads.
  • Managing A/V Software and Systems.
  • Managing and supporting remote users.
  • Conduct technology orientation with field staff remotely over video conferences.
  • Provides and maintains regular reports related to deployments, asset inventory, and software compliance.
  • Manages and maintains overall IT security infrastructure and local asset inventory.
At IndigoAg, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and team members. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, sex, pregnancy (including childbirth, lactation, and related medical conditions), national, social or ethnic origin, age, physical, mental or sensory disability, marital status, family or parental status, sexual orientation, gender identity and/or expression, family medical history or genetic information, military and veteran status, and any other characteristic protected by applicable law. Indigo believes that diversity, equity, and inclusion among our team members are critical to our success. We seek to recruit, develop and retain the most talented people from a diverse candidate pool.

If you’re applying for a job in the U.S. and need reasonable accommodation for any part of the employment process, please email [email protected] and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address.