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Service Delivery Rep Jobs in New York

Director Service Delivery Jobs
By Gainwell Technologies At Florida, United States
10-12 years’ experience in account leadership roles such as information technology, delivery or business process management.
At least five (5) years previous account management experience in the healthcare industry.
P & L, sales and risk management experience preferred.
Manages successful delivery of solutions to multiple clients.
Bachelor’s Degree or equivalent work experience.
Experience working in a highly matrixed environment.
Sr Service / Claims Rep Bluecard
By Highmark Health At Forest Home, NY, United States
Well organized with ability to adapt to changing office environment; exhibits attention to details and time management skills
Demonstrates an ability to communicate the contract benefits and requirements to the customer; communicates various plan benefit differences
Identifies potential problems and inconsistencies and forwards to other Sr Service/Claims Representative and/or Management for review.
Researches, tracks, and follows up on information regarding claim benefits, eligibility and all other aspects of business.
Must meet qualifications to perform the job including satisfactory completion of all training and testing
Possesses investigational and problem solving skills

Are you looking for a job that allows you to make a difference in people's lives? Become a Service Delivery Rep and help customers get the most out of their products and services!

Overview:

A Service Delivery Rep is a customer service representative who is responsible for providing excellent customer service to clients. They are responsible for responding to customer inquiries, resolving customer issues, and providing information about products and services.

Detailed Job Description:

The Service Delivery Rep is responsible for providing excellent customer service to clients. This includes responding to customer inquiries, resolving customer issues, and providing information about products and services. They must be able to effectively communicate with customers, both verbally and in writing, and have a strong understanding of customer service principles. The Service Delivery Rep must also be able to work independently and as part of a team.

What is Service Delivery Rep Job Skills Required?

• Excellent customer service skills
• Strong verbal and written communication skills
• Ability to work independently and as part of a team
• Knowledge of customer service principles
• Knowledge of product and services
• Ability to troubleshoot customer issues
• Ability to multitask

What is Service Delivery Rep Job Qualifications?

• High school diploma or equivalent
• Previous customer service experience
• Knowledge of customer service principles
• Knowledge of product and services
• Ability to multitask

What is Service Delivery Rep Job Knowledge?

• Knowledge of customer service principles
• Knowledge of product and services
• Knowledge of troubleshooting customer issues
• Knowledge of customer service software

What is Service Delivery Rep Job Experience?

• Previous customer service experience
• Previous experience in a customer service role
• Previous experience in a customer service environment

What is Service Delivery Rep Job Responsibilities?

• Respond to customer inquiries in a timely manner
• Resolve customer issues in a professional manner
• Provide information about products and services
• Maintain customer records
• Follow up with customers to ensure satisfaction
• Monitor customer feedback and provide feedback to management