Service Call Center Professional

Toyota of North Charlotte is currently seeking energetic, self-motivated, and goal-oriented individuals to join our growing Service Call Center team. Our dealership has been an established business in the Charlotte area for more than 19 years. Additionally, employee perks include a weekly bonus payout, excellent benefits, and unlimited earning potential.
We Offer:

• Competitive benefit package including Medical/Dental/Life Insurance
• Paid time-off
• Career path and management program available
• Employee discounts
• Guaranteed salary.
• Call center experience is helpful, but not necessary
• 5-day work week (Guarantee based on 49 hours, Saturday's and Sunday's are mandatory)

Job Responsibilities:

• Approach each call with a goal to set an appointment for customers to visit the dealership
• Accurately record interactions with each prospective customer in our database
• Adhere to lead management plan guidelines for each lead in your database
• Answer calls and inquiries in a prompt and timely manner, and make any follow-up calls to service customers
• Maintain a minimum standard of outbound calls to prospective customers
• Respond to internet leads and inquiries
• Other reasonable duties as may be requested

Requirements:

• Bilingual is a plus
• Proficient in MS Office
• Outstanding written and verbal communication skills
• Ability to work evenings until 9:00 PM
• 1-2 years customer service experience in an outbound calling environment
• Ability to work weekends as business needs dictate

Competencies:

• Exceptional communication and customer service skills exemplified to internal and external customers
• Goal–oriented individual, driven to exceed personal and team goals
• Effectively collaborate with fellow employees

Toyota of North Charlotte's mission is to be the Charlotte area’s automotive leader in vehicle sales and customer service. We achieve this by providing extraordinary owner experiences through continuously developing passionate team members who share our desire to always be better.
WE INVITE YOU TO BECOME A PART OF OUR GROWING TEAM! START YOUR CAREER TODAY!
Employment is contingent upon successful completion of a background and drug test. Must have a valid driver’s license in good standing. Toyota of North Charlotte is proud to be an Equal Opportunity Employer.