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Senior It Help Desk Technician Jobs in Ohio

It Help Desk Technician (On Site)
By Malarkey Roofing Products At Williamsport, OH, United States
Collaborates with the Managed Service Provider (MSP) under contract with Malarkey Roofing.
Utilizes helpdesk ticketing software to monitor IT helpdesk requests and responds quickly and effectively.
Monitors IT helpdesk requests and responds quickly and effectively.
Works with software and telecommunications vendors to resolve on-site provider issues.
Collaborates with IT Dept to resolve broader software and networking issues affecting the local area network and employees.
Assists the IT Department and Human Resources with onboarding new employees and employee separation tasks.
It Help Desk Technician
By Boulo Solutions At Dublin, OH, United States
Help Desk or Technical Support Experience
Experience with Windows and MacOS
Responsibilities of the IT Help Desk Technician:
Minimum Qualifications of the IT Help Desk Technician:
Respond to incoming support calls and emails
Provide Our Clients With Mobile Device, Desktop, and Laptop Support
Level 2 It Help Desk Technician
By AI Engineers At , Middletown, 06457, Ct
Assist in the maintenance and management of servers, workstations, and network equipment
Provide first and second-tier support to end users for PC, server, network, remote access, and hardware issues
Troubleshoot and resolve technical problems via phone, email, remote access, and on-site visits
A minimum of 3 years’ experience in IT support, preferably in a Level 2 or higher capacity
Strong working knowledge of Windows and Mac operating systems, Microsoft 365/Office, Active Directory and various network protocols
Excellent problem-solving and troubleshooting skills
It Help Desk Jobs
By INGELLICOM At , Guaynabo, 00968, Pr
Knowledge configuring corporate email in Outlook 2010 and iPhone devices.
Knowledge of hardware/Microsoft operating systems through current version including Office 365.
Experience supporting MS Office Suite through current versions.
Skilled providing support of personnel as it relates to the use of equipment and software.
Maintain daily performance of computer systems.
Install, modify, and repair computer hardware and software.
It Help Desk Technician
By Midwest Sterilization Corporation At , Jackson, 63755, Mo
Outstanding organizational and time-management skills
Assist with providing help desk and desktop support services to end users locally and via remote assistance tools
Proven experience as an IT technician, or relevant work history
Excellent diagnostic and problem-solving skills
IT professional certifications will be an advantage (e.g. CompTIA A+)
Environment is 24/7 and there may be before or after-house requirements at times due to system upgrades, maintenance, etc.
It Help Desk Technician
By City of Fairfield, CT At , Fairfield, Ct $65,833 - $91,604 a year
Certifications in Microsoft operating systems and applications.
Experience with enterprise-grade network equipment, VoIP telephones, SQL databases.
Examples of responsibilities include, but are not limited to:
Backs up the Information Technology Field Engineer and Library Technologist as needed.
Trains, supervises, and effectively utilizes high school and college-level seasonal technical support staff.
Train Responds to urgent Police and Fire issues outside of normal business days/hours.
Help Desk Technician Jobs
By Modis At Columbus, Ohio Metropolitan Area, United States
Office 365 licensing, multi-factor authentication, and email administration management skills
Knowledge of common system management tools such as monitoring, backup/recovery, SAN & NAS, endpoint patching and security a must
Experience working within Service Management toolsets a must
Working knowledge of networking and devices including LAN and WAN, TCP/IP, wired/wireless, VPN, and DNS. Firewall skills a plus.
ITIL knowledge and international experience a plus
Must have experience in Active Directory (user accounts, dist setup\storage, creating teams)., as well as Office 365.
Help Desk Technician Jobs
By CBE Companies At , Clarksville, Tn
Excellent organizational and time-management skills
One year help desk or related experience and/or training; or equivalent combination of education and experience
Career culture with many opportunities for advancement!
Two-year degree (four year degree preferred) from a college or technical school in Computer Science, MIS, or CIS
Ability to communicate effectively both orally and in writing
Must be eager to learn, inquisitive, self-motivated, flexible, accountable and can effectively handle multiple tasks at one time
Help Desk Technician Jobs
By Optimized IT At Cincinnati, OH, United States
Good time management skills and able to multi-task
Proactive remediation of any issues discovered with services and/or products offered under the Optimized IT portfolio
Strong knowledge of Windows Desktop Operating Systems
Strong knowledge of PC Hardware and associated peripherals
Strong knowledge of Microsoft patching Windows Desktop Operating Systems
Some experience of Networking including Subnets, NAT, DHCP, DNS, etc.
Help Desk Technician Jobs
By Stevenson University At , Owings Mills, 21117, Md
Possesses excellent organization skills and the ability to multi-task.
Demonstrates exemplary spoken and written communication skills, especially with the ability to explain technical issues in non-technical terms.
Provide client support over the phone, in-person, via remote access, and through the Web Help Desk ticketing system.
Respond to client support queries via phone, remote conferencing platforms, and the Web Help Desk ticketing system.
Proficient in Microsoft Office Suite in both Windows, and Mac operating systems.
Committed to customer service with the ability to maintain professionalism at all times.
Senior Help Desk Analyst
By Trinchero Family Estates At , Lodi, 95242, Ca $35.25 - $43.05 an hour
Track all activities through the Helpdesk management system.
Troubleshoot hardware and software issues as reported by TFE employees including a large remote sales force.
Contribute to the technical document library. Develop procedures and knowledge articles for new issues or configurations.
Assist users via multiple modes of communication utilizing remote desktop and other technologies as well as deskside support.
Drive solutions through to completion and manage expectation to avoid conflict or potential issues.
Direct experience supporting Windows 10, Microsoft Office 2010/2013/2016 and Office 365 in an Active Directory environment.

Are you a Senior IT Help Desk Technician looking for a new challenge? We have an exciting opportunity for you to join our team and provide technical support to our customers. You will be responsible for troubleshooting and resolving customer issues, as well as providing guidance and assistance to our customers. If you have a passion for technology and a desire to help others, this could be the perfect job for you!

Overview The Senior IT Help Desk Technician is responsible for providing technical support to customers and staff. They are the first point of contact for customers and staff who need assistance with IT-related issues. The Senior IT Help Desk Technician is responsible for troubleshooting hardware and software problems, providing technical advice, and resolving customer issues in a timely manner. Detailed Job Description The Senior IT Help Desk Technician is responsible for providing technical support to customers and staff. They are the first point of contact for customers and staff who need assistance with IT-related issues. The Senior IT Help Desk Technician is responsible for troubleshooting hardware and software problems, providing technical advice, and resolving customer issues in a timely manner. They must be able to diagnose and troubleshoot a variety of technical issues, including hardware, software, and network-related problems. They must be able to provide technical advice and support to customers and staff, and must be able to explain technical concepts in a clear and concise manner. The Senior IT Help Desk Technician must be able to work independently and as part of a team. Job Skills Required
• Excellent customer service skills
• Excellent communication skills
• Ability to troubleshoot hardware and software problems
• Ability to explain technical concepts in a clear and concise manner
• Ability to work independently and as part of a team
• Knowledge of IT systems and networks
• Knowledge of Windows and Mac operating systems
• Knowledge of Microsoft Office Suite
• Knowledge of network protocols and security
Job Qualifications
• Bachelor’s degree in Computer Science, Information Technology, or related field
• 5+ years of experience in IT support
• A+ certification or equivalent
• Microsoft Certified Professional (MCP) certification or equivalent
• Experience with Windows and Mac operating systems
• Experience with Microsoft Office Suite
• Experience with network protocols and security
Job Knowledge
• Knowledge of IT systems and networks
• Knowledge of Windows and Mac operating systems
• Knowledge of Microsoft Office Suite
• Knowledge of network protocols and security
• Knowledge of troubleshooting hardware and software problems
• Knowledge of customer service principles
Job Experience
• 5+ years of experience in IT support
• Experience with Windows and Mac operating systems
• Experience with Microsoft Office Suite
• Experience with network protocols and security
• Experience with troubleshooting hardware and software problems
• Experience with customer service principles
Job Responsibilities
• Provide