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Senior Help Desk Specialist Jobs in Ohio

Help Desk Specialist Jobs
By CompTech Computer Technologies At Columbus, Ohio Metropolitan Area, United States

Two (2) years of IT experience

One (1) year of Help Desk experience

Jr Help Desk Specialist (Ts/Sci)
By TekSynap At Columbus, OH, United States
Help provide technical assistance and support for Workflow Management services
Review, reconcile and support the management of tickets throughout their lifecycle
One or more years of related experience and have IAT I 8570 Certification within 60 days of starting
Maintains documentation of problems and meets Service Level Agreement Requirements for calls answered and resolved.
Consulting with users to identify needs and requirements.
Six (6) years of progressive experience in the field of Information Processing
Senior Help Desk Specialist
By Council on Aging of Southwestern Ohio At , Blue Ash, 45242, Oh
Associates Degree in an IT related field or equivalent experience.
Basic project leadership and organizational skills
Able to gain knowledge and understanding of program process in relation to software.
Excellent customer service skills including working with COA software vendors
Good oral and written communication skills.
Provide end user technical support for all COA staff through in person, phone, e-mail, and other electronic means.
Senior Help Desk Analyst
By Trinchero Family Estates At , Lodi, 95242, Ca $35.25 - $43.05 an hour
Track all activities through the Helpdesk management system.
Troubleshoot hardware and software issues as reported by TFE employees including a large remote sales force.
Contribute to the technical document library. Develop procedures and knowledge articles for new issues or configurations.
Assist users via multiple modes of communication utilizing remote desktop and other technologies as well as deskside support.
Drive solutions through to completion and manage expectation to avoid conflict or potential issues.
Direct experience supporting Windows 10, Microsoft Office 2010/2013/2016 and Office 365 in an Active Directory environment.

Are you looking for a challenging and rewarding career in IT? Join our team as a Senior Help Desk Specialist and help us provide top-notch customer service and technical support to our clients. With your expertise, you'll be able to troubleshoot and resolve complex technical issues quickly and efficiently. Plus, you'll have the opportunity to learn and grow in a fast-paced and dynamic environment. Don't miss out on this exciting opportunity!

A Senior Help Desk Specialist is responsible for providing technical assistance and support related to computer systems, hardware, or software. They are responsible for responding to inquiries, running diagnostic programs, isolating problems, and determining and implementing solutions.

What is Senior Help Desk Specialist Skills Required?

• Excellent customer service skills
• Strong problem-solving and troubleshooting skills
• Knowledge of computer hardware and software
• Ability to work independently and as part of a team
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment

What is Senior Help Desk Specialist Qualifications?

• Bachelor’s degree in Computer Science, Information Technology, or related field
• 5+ years of experience in a help desk or technical support role
• Certification in ITIL, CompTIA A+, or other related certifications

What is Senior Help Desk Specialist Knowledge?

• Knowledge of computer hardware and software
• Knowledge of network systems and protocols
• Knowledge of customer service principles and practices
• Knowledge of troubleshooting techniques

What is Senior Help Desk Specialist Experience?

• 5+ years of experience in a help desk or technical support role
• Experience with customer service principles and practices
• Experience with troubleshooting techniques

What is Senior Help Desk Specialist Responsibilities?

• Respond to inquiries and provide technical assistance and support
• Run diagnostic programs