Be part of something more.
A majority of our time is spent “at work.” We believe that time most meaningful when it’s spent around people who care about you and who challenge you. We hire people who know how to make good decisions, because we won’t be constantly looking over your shoulder—you’ll be empowered to do what’s right for our customers. Most importantly, we’re a partner. We partner with our associates to help them thrive personally and professionally. We partner with our communities and the organizations that support them. And, we partner with our customers to create an experience they won’t find elsewhere.
This position will report directly to the Director, Enterprise Fraud Operations, supporting UMB's protection against multi channel payment fraud loss. These payment channels will include Card (Debit and Credit), Check, Digital Online Banking, Mobile, Wire, ACH & P2P. Responsible for managing a multi channel fraud claims team and the associated systems and tools used for managing fraud claims and non fraud dispute claims as required. Responsible to continually evaluate the effectiveness of existing case management tools and to review the latest technological solutions offered to the industry for potential adaption by UMB. Validates fraud case management systems by monitoring network performance and adherence to the applicable regulatory requirements governing fraud claims for cards, checks, ACH, and wire. Responsible for developing and implementing tests and audits; monitoring and ensuring compliance to standards, policies, and procedures; conducting incident response analyses; developing and conducting training programs. Will work closely with the Enterprise Fraud Data Strategy Manager to produce appropriate data and reporting to fulfill overall business needs and the expectations of the Director of Enterprise Fraud Operations. Ensures compliance with all regulatory requirements. Works closely with line of business partners to identify adverse impacts to customers, provide solutions, and implement change to ensure the best customer experience. Responsible to provide subject matter expert support on bank projects relevant to cards, checks, ACH, and wire, including mobile banking applications and online banking platforms. Communicates regularly with peer banks and industry organizations to maintain awareness of industry risks and trends. Must be familiar with principles of project management. Must stay current with UMB's fraud policies and procedures. Furnishes and delivers professional presentations at various forums and committees to multiple levels of leadership. Must be able to deliver to stringent timelines confidently. Other duties as assigned. High School education Some College completed 2+ years Supervisory experience 4+ years Card, Check, ACH, Wire or any combination of fraud operations experience Demonstrates in depth knowledge of back office fraud claims processing in at least one area of the following Check, ACH, Wire, Cards. Demonstrates knowledge of report building and presentation of analysis results Advanced knowledge of Microsoft Office suite (emphasis on Excel) Demonstrates aptitude for problem solving, analytics, and reporting Demonstrates ability to manage time and meet deadlines ? works under very limited supervision Demonstrates ability to work proactively & collaboratively in a team environment Demonstrates strong written communication skills Demonstrates ability to manage time and meet deadlines ? works independently Demonstrates ability to work proactively & collaboratively in a team environment Demonstrates solid written communication skills Demonstrates ability to partner with multiple lines of business to achieve common goal
UMB offers competitive and varied benefits to eligible associates, such as Paid Time Off; a 401(k) matching program; annual incentive pay; paid holidays; a comprehensive company sponsored benefit plan including medical, dental, vision, and other insurance coverage; health savings, flexible spending, and dependent care accounts; adoption assistance; an employee assistance program; fitness reimbursement; tuition reimbursement; an associate wellbeing program; an associate emergency fund; and various associate banking benefits. Benefit offerings and eligibility requirements vary.
Compensation Range
Minimum $72,870.00 - Mid Point $104,160.00
The posted compensation range on this listing represents UMB’s standard for this role, but the actual compensation may vary by geographic location, experience level, and other job related factors. In addition, this range does not encompass the full earning potential for this role. Please see the description of benefits included with this job posting for additional information.
UMB and its affiliates are committed to inclusion and diversity and provide employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including gender, pregnancy, sexual orientation, and gender identity), national origin, age, disability, military service, veteran status, genetic information, or any other status protected by applicable federal, state, or local law. If you need accommodation for any part of the employment process because of a disability, please send an e-mail to [email protected] to let us know the nature of your request.
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