Register
Recruit Create CV

Salesforce Service Business Analyst Jobs in Ohio

Salesforce Business Analyst Jobs
By Cloudinity Inc At Columbus, OH, United States

The engagement will be on-site with a possibility of telework at a later date 40 hours a week. 1000-hour engagement. Mon-Fri 8AM-5PM EST (There is some flexibility on workday times). Must be ...

Business Analyst - Service Product
By JPMorgan Chase & Co. At Columbus, OH, United States
Collecting user requirements and feedback from Product Owners and Tech Leads in formal and informal settings.
3+ years of business analyst or relevant experience as well as record of individual technical achievement
BS/BA degree or equivalent experience (preferred)
Expertise in business requirements writing and communication
Experience with API-based designs, micro services, web services
Specific Responsibilities Include, But Are Not Limited To

Are you looking for an exciting opportunity to use your Salesforce expertise to help drive business success? We are looking for a Salesforce Service Business Analyst to join our team and help us deliver exceptional customer service. You will be responsible for analyzing customer service data, creating reports, and providing insights to help improve our customer service processes. If you have a passion for Salesforce and a desire to make a difference, this could be the perfect job for you!

A Salesforce Service Business Analyst is responsible for analyzing customer service data and developing strategies to improve customer service operations. They work with Salesforce to develop and implement customer service solutions that meet the needs of the organization.

What is Salesforce Service Business Analyst Job Skills Required?

• Knowledge of Salesforce and its related products
• Knowledge of customer service operations
• Ability to analyze customer service data
• Ability to develop customer service strategies
• Ability to communicate effectively with stakeholders
• Ability to work independently and collaboratively
• Ability to manage multiple projects simultaneously

What is Salesforce Service Business Analyst Job Qualifications?

• Bachelor’s degree in Business Administration, Computer Science, or a related field
• At least two years of experience in customer service operations
• At least one year of experience working with Salesforce
• Knowledge of customer service best practices
• Knowledge of customer service metrics
• Knowledge of customer service software

What is Salesforce Service Business Analyst Job Knowledge?

• Knowledge of customer service operations
• Knowledge of customer service best practices
• Knowledge of customer service metrics
• Knowledge of customer service software
• Knowledge of Salesforce and its related products

What is Salesforce Service Business Analyst Job Experience?

• At least two years of experience in customer service operations
• At least one year of experience working with Salesforce

What is Salesforce Service Business Analyst Job Responsibilities?

• Analyze customer service data to identify areas of improvement
• Develop customer service strategies to improve customer service operations
• Implement customer service solutions using Salesforce
• Monitor customer service operations to ensure compliance with customer service standards
• Collaborate with stakeholders to ensure customer service goals are met
• Manage multiple projects simultaneously to ensure customer service objectives are achieved