Resolution Coordinator Iii Jobs
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Sr. Claims Resolution Specialist Iii, Commercial Bi
By Liberty Mutual
At , Remote
$92,700 - $140,600 a year
Are you looking for an exciting opportunity to use your problem-solving skills and expertise to help resolve complex customer issues? We are looking for a Resolution Coordinator III to join our team and help us provide exceptional customer service. In this role, you will be responsible for investigating customer complaints, identifying root causes, and developing and implementing solutions. If you have a passion for problem-solving and a commitment to customer satisfaction, we want to hear from you!
Overview Resolution Coordinator III is a professional role responsible for resolving customer complaints and disputes. The role involves working with customers, internal teams, and external partners to ensure that customer issues are addressed in a timely and effective manner. The Resolution Coordinator III is responsible for providing excellent customer service, managing customer expectations, and ensuring that customer issues are resolved in a satisfactory manner. Detailed Job Description The Resolution Coordinator III is responsible for resolving customer complaints and disputes in a timely and effective manner. The role involves working with customers, internal teams, and external partners to ensure that customer issues are addressed in a satisfactory manner. The Resolution Coordinator III is responsible for providing excellent customer service, managing customer expectations, and ensuring that customer issues are resolved in a satisfactory manner. The Resolution Coordinator III is also responsible for developing and implementing customer service policies and procedures, as well as providing feedback and recommendations to improve customer service. Job Skills Required• Excellent customer service skills
• Strong problem-solving and analytical skills
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Ability to manage multiple tasks and prioritize work
• Ability to handle difficult customer situations
• Knowledge of customer service policies and procedures
Job Qualifications
• Bachelor’s degree in Business Administration, Customer Service, or related field
• At least 3 years of experience in customer service or related field
• Knowledge of customer service policies and procedures
• Knowledge of dispute resolution processes
• Knowledge of customer service software and systems
• Proficiency in Microsoft Office Suite
Job Knowledge
• Knowledge of customer service policies and procedures
• Knowledge of dispute resolution processes
• Knowledge of customer service software and systems
• Knowledge of customer service best practices
Job Experience
• At least 3 years of experience in customer service or related field
• Experience in resolving customer complaints and disputes
• Experience in developing and implementing customer service policies and procedures
• Experience in providing feedback and recommendations to improve customer service
Job Responsibilities
• Resolve customer complaints and disputes in a timely and effective manner
• Provide excellent customer service
• Manage customer expectations
• Develop and implement customer service policies and procedures
• Provide feedback and recommendations to improve customer service
• Monitor customer service performance and ensure compliance with customer service standards
• Maintain customer service records and reports
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