Resolution Analyst Jobs in Monroe, New York
Enrollment Resolution Examiner- 004465 Jobs
By Excellus BCBS
At Rochester, NY, United States
Resolution Analyst Jobs
By CDK Global
At United States
A/R Research And Resolution Representative
By US Acute Care Solutions
At , Remote
$12.91 - $21.52 an hour
Claims Resolution Coordinator Jobs
By GAIUS Networks (Flipped.ai)
At United States
Issue Resolution & Quality Coordinator
By DeKalb County, GA
At , Decatur, Ga
$58,662 - $94,446 a year
Resolution Analyst I - Remote
By Co-op Solutions
At Omaha, NE, United States
Director – Dispute Resolution Jobs
By SOCOTEC USA
At Atlanta, GA, United States
Claims Resolution Spec, Apd
By Liberty Mutual Insurance
At United States
Issue Resolution Analyst Jobs
By Visionaire Partners
At Atlanta Metropolitan Area, United States
Manager, Business Resolution Jobs
By Tesla Industries, Inc.
At Fremont, CA, United States
Senior Recovery / Resolution Analyst - National Remote
By Optum
At Dallas, TX, United States
Ap Resolution Processor Jobs
By MORSCO INC
At , Dallas, 75248, Tx
Dispute Resolution Analyst I
By FIS
At United States
Dispute Resolution Analyst Jobs
By EdgeLink
At Charlotte, NC, United States
Dispute Resolution Analyst Jobs
By EdgeLink
At Westborough, MA, United States
Executive Resolution And Payment Claims Analyst
By Early Warning Services
At , Scottsdale, 85260, Az
Dispute Resolution Representative-1 Jobs
By Fifth Third Bank
At Cincinnati, OH, United States
Lead Accounts Resolution Rep
By Wellstar Health System
At Marietta, GA, United States
Senior Recovery Resolution Analyst - National Remote
By Optum
At Dallas, TX, United States
Alternative Dispute Resolution Jobs
By Clark County, NV
At , Las Vegas, 89101, Nv
$117,728 - $182,478 a year
Are you looking for a challenging and rewarding role as a Resolution Analyst? We are seeking an experienced professional to join our team and help us resolve customer issues quickly and efficiently. You will be responsible for analyzing customer inquiries, identifying root causes, and providing solutions that meet customer needs. If you have excellent problem-solving skills, a passion for customer service, and a desire to make a difference, this could be the perfect job for you!
Overview A Resolution Analyst is responsible for resolving customer complaints and disputes in a timely and efficient manner. They must be able to identify the root cause of the issue and provide a resolution that is satisfactory to both the customer and the company. Resolution Analysts must have excellent problem-solving and communication skills, as well as a strong understanding of customer service principles. Detailed Job Description The Resolution Analyst is responsible for resolving customer complaints and disputes in a timely and efficient manner. This includes researching customer inquiries, identifying the root cause of the issue, and providing a resolution that is satisfactory to both the customer and the company. The Resolution Analyst must be able to effectively communicate with customers and other stakeholders to ensure that the resolution is satisfactory. The Resolution Analyst must also be able to document all customer interactions and resolutions in the company’s database. Job Skills Required• Excellent problem-solving skills
• Excellent communication skills
• Strong customer service skills
• Ability to work independently
• Ability to work in a fast-paced environment
• Ability to multi-task
• Ability to work under pressure
• Knowledge of customer service principles
• Knowledge of company policies and procedures
Job Qualifications
• Bachelor’s degree in Business, Communications, or a related field
• 2+ years of customer service experience
• Experience with dispute resolution
• Knowledge of customer service principles
• Knowledge of company policies and procedures
Job Knowledge
• Knowledge of customer service principles
• Knowledge of company policies and procedures
• Knowledge of dispute resolution processes
• Knowledge of customer service software
Job Experience
• 2+ years of customer service experience
• Experience with dispute resolution
• Experience with customer service software
Job Responsibilities
• Resolve customer complaints and disputes in a timely and efficient manner
• Research customer inquiries and identify the root cause of the issue
• Provide a resolution that is satisfactory to both the customer and the company
• Communicate effectively with customers and other stakeholders
• Document all customer interactions and resolutions in the company’s database
• Ensure customer satisfaction with the resolution
• Follow up with customers to ensure resolution is satisfactory
- Resolution Analyst jobs in New York
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- Resolution Analyst jobs in Sarpy
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