Resolution Analyst Jobs in Iowa , Employment

Are you looking for a challenging and rewarding role as a Resolution Analyst? We are seeking an experienced professional to join our team and help us resolve customer issues quickly and efficiently. You will be responsible for analyzing customer inquiries, identifying root causes, and providing solutions that meet customer needs. If you have excellent problem-solving skills, a passion for customer service, and a desire to make a difference, this could be the perfect job for you!

Overview A Resolution Analyst is responsible for resolving customer complaints and disputes in a timely and efficient manner. They must be able to identify the root cause of the issue and provide a resolution that is satisfactory to both the customer and the company. Resolution Analysts must have excellent problem-solving and communication skills, as well as a strong understanding of customer service principles. Detailed Job Description The Resolution Analyst is responsible for resolving customer complaints and disputes in a timely and efficient manner. This includes researching customer inquiries, identifying the root cause of the issue, and providing a resolution that is satisfactory to both the customer and the company. The Resolution Analyst must be able to effectively communicate with customers and other stakeholders to ensure that the resolution is satisfactory. The Resolution Analyst must also be able to document all customer interactions and resolutions in the company’s database. Job Skills Required

• Excellent problem-solving skills

• Excellent communication skills

• Strong customer service skills

• Ability to work independently

• Ability to work in a fast-paced environment

• Ability to multi-task

• Ability to work under pressure

• Knowledge of customer service principles

• Knowledge of company policies and procedures

Job Qualifications

• Bachelor’s degree in Business, Communications, or a related field

• 2+ years of customer service experience

• Experience with dispute resolution

• Knowledge of customer service principles

• Knowledge of company policies and procedures

Job Knowledge

• Knowledge of customer service principles

• Knowledge of company policies and procedures

• Knowledge of dispute resolution processes

• Knowledge of customer service software

Job Experience

• 2+ years of customer service experience

• Experience with dispute resolution

• Experience with customer service software

Job Responsibilities

• Resolve customer complaints and disputes in a timely and efficient manner

• Research customer inquiries and identify the root cause of the issue

• Provide a resolution that is satisfactory to both the customer and the company

• Communicate effectively with customers and other stakeholders

• Document all customer interactions and resolutions in the company’s database

• Ensure customer satisfaction with the resolution

• Follow up with customers to ensure resolution is satisfactory