Issue Resolution Analyst Jobs

Project Analyst (Issue Resolution)

Excellent opportunity to launch your career with a global, Fortune 50 Company. Our client is seeking a high-achieving candidate to join our creative and dynamic organization!

You will be joining a team that is focused on issue resolution efforts for roadblocks related to merchandise transitions. You will be a point person to uncover and fix issues for our stores to proceed with executing project resets. This role is a mix of root cause analysis, data entry, scheduling, ordering, researching, inventory management, data analysis, customer management, process improvement, and partnering with cross functional teams.

RESPONSIBILITIES:

• Assisting field partners with scheduling and managing one-off issues
• Placing labor, outbound, and direct to store orders
• Reviewing internal, web-based system to resolve issues that have been recorded in the system for resolution
• Partnering with Merchant Planners to adjust assortments
• Working as a liaison between the field and cross functional partners to meet resolution
• Managing post-reset implementations

This is a 9 month contract opportunity with the possibility of extension or conversion to perm in the Vinings area. The role is a hybrid position of work from home and in the office. Enjoy a casual dress code, dynamic, and high-energy team members, and the ability to learn and execute business skills.

REQUIRED SKILLS:

• Process Improvement/Critical Thinking
• Bachelor's Degree (Business, Industrial Engineering, Supply Chain, Logistics Operations, Process Improvement, or similar field)
• 2 years of professional work experience resolving large ticket volume issues
• Experience executing a project from start to end
• Excellent communication and customer service skills
• Intermediate Excel skills - ability to do VLOOKUPS, Pivot tables, formulas
• Detail oriented

Must be authorized to work in the US. Sponsorships are not available.