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Dispute Resolution Analyst Jobs

Company

EdgeLink
Address Westborough, MA, United States
Employment type CONTRACTOR
Salary
Category Telecommunications
Expires 2023-06-18
Posted at 1 year ago
Job Description

Position: Dispute and Reconciliation Specialist

Location: Westborough, MA- Hybrid (3 days onsite)

Type: 6 month contract (probability for extension)

Pay: Up to $30/hour


Essential Job Functions:

  • Document deductions accurately in reports and system tools
  • Review validity of deductions with internal teams
  • Independently manage accounts with minimal supervision
  • Research and find solutions for uncommon issues or inquiries
  • Perform additional assigned duties
  • Support customer experience enhancement and revenue goals
  • Manage time effectively and organize customer follow-ups
  • Resolve issues and answer questions with limited information
  • Respond promptly and professionally to customer communications
  • Handle multiple projects/tasks with speed and accuracy
  • Meet or exceed department attendance standards


Education Requirements:

  • Bachelor's degree or equivalent combination of education and experience


Experience/Minimum Requirements:

  • Understanding of contracts
  • Excellent presentation and written communication skills
  • 3+ years of related work experience in Fortune 500 account dispute and reconciliation
  • Familiarity with sales, CRM tools, and commercial billing systems (Oracle Preferred)
  • Strong English language communication skills
  • Proactive and adaptable nature
  • Customer relationship management experience
  • Ability to analyze complex data and information
  • Proficiency in Microsoft Office, particularly Excel (intermediate to advanced)
  • Aptitude for learning and working in a team
  • Strong analytical and organizational skills with attention to detail
  • Cash management or accounts receivable experience
  • Judgment, initiative, and sense of urgency


If this Dispute and Reconciliation job that is Hybrid in Westborough, MA is interesting to you, apply today! We'd love to meet you!


Keywords: Oracle, Fortune 500, deductions, reports, issue resolution, account management, customer accounts, relationship management, cash management, accounts receivable, CRM, billing systems, Microsoft Office, Excel, data analysis, contracts.