Remote Patient Advocate Jobs in Arkansas

Knowledge of clinical lab systems and/or customer relationship management (CRM) systems helpful

1-2 years’ experience in customer service or office environment

Accurate typing skills of at least 35 words per minute

Excellent written and verbal communication skills

Able to manage several tasks simultaneously, often under pressure

Specific vision abilities required by this job include close vision, distance vision and depth perception.

Valuable experience in data entry and healthcare industry

Remote work from the comfort of your own home

Independently input and manage patient data accurately and in a timely manner

Experience using Microsoft Office 365

Strong problem-solving and research abilities

Excellent written and verbal communication skills

Must have knowledge of basic spreadsheet, word processing, and data entry skills.

Must have strong organizational skills and be able to effectively manage and prioritize tasks.

High School Diploma or the equivalent plus a minimum of one year medical terminology or medical services experience required.

Must be proficient and comfortable in a computer based environment. Experience in a call center environment preferred.

Full range of benefits including Health, Dental and Vision with HSA Employer Contributions and Dependent Care FSA Employer Match.

Advancement opportunities, professional skills training, and tuition Reimbursement

Candidate needs to have experience working with or networking within the Hemophilia or Bleeding Disorder community.

This position is more of a “soft sales” type role.

These Patient Advocates network at community events and meet patients and families of the bleeding community.

They will be managing a territory, working within the Central Time Zone.

They will need to be open to travel and potentially attending events that would be on weekends.

You can demonstrate the ability to set priorities, manage multiple responsibilities, and deliver against deadlines

You have excellent interpersonal skills and experience dealing with all levels within an organization

You have excellent verbal, written, and presentation communication skills; experience contributing to the development of employee communications and training programs

Compensation range for this position is $68,000- $113,000 annually. You may also be offered a bonus and benefits.

You will work with managers and employees as needed to understand, monitor, and resolve complaints and conduct investigations as needed

You have a minimum of five years of Human Resources experience with a strong understanding of employee relations and employment law

Document and manage cases within applicable systems by reviewing, updating, and closing daily

Bachelor’s degree preferred or 4 years equitable business experience required

1-2 years of multi-channel customer service experience

1-2 years of prior customer facing HCM or Paycor experience is a plus

Proven excellence in customer service and relationship building skills required

Effective organizational skills proven in a fast-paced, service-oriented position

Must have knowledge of basic spreadsheet, word processing, and data entry skills.

Must have strong organizational skills and be able to effectively manage and prioritize tasks.

High School Diploma or the equivalent plus a minimum of one year medical terminology or medical services experience required.

Must be proficient and comfortable in a computer based environment. Experience in a call center environment preferred.

Full range of benefits including Health, Dental and Vision with HSA Employer Contributions and Dependent Care FSA Employer Match.

Advancement opportunities, professional skills training, and tuition Reimbursement

Determines contract and benefit eligibility; provides authorization for inpatient admission, outpatient certification and/or prior authorization requests.

Initiates and manages clinical referrals for members.

What are your key responsibilities?

Acts as a liaison between hospitals, physicians, health plans, vendors, patients, or referral sources.

Verifies and obtains authorizations if needed. Enters referrals and documents communications, actions, and other data in departmental systems.

Refers cases requiring clinical review to appropriate clinical professionals.

Strong organizational skills and able to effectively manage and prioritize tasks.

Minimum of one year medical terminology, healthcare or medical services experience required.

Experience in a call center environment preferred.

Full range of benefits including Health, Dental and Vision with HSA Employer Contributions and Dependent Care FSA Employer Match.

Advancement opportunities, professional skills training, and tuition Reimbursement

Responsible for servicing patients making incoming calls with questions and/or returning messages for their Nurse Coach.

Prior experience providing a high level of customer service in a fast paced environment, including handling confidential data with discretion.

Electronic Medical Records (EMR) experience.

Previous experience in a healthcare setting.

Applicants that meet qualifications will receive a text with some additional questions from our Modern Hire system

Excellent listening, transcribing, and self-review skills PC experience, including familiarity with Excel, Word, Internet, and e-mail

Communicating with patients to explain insurance coverage benefits and test information including process and turnaround time.

More than one year of customer service and reimbursement experience preferred

Excellent interpersonal and communication skills

Accurate typing skills of at least 65 words per minute

Able to manage several tasks simultaneously, often under pressure.