Remote Patient Advocate Jobs in Iowa

Minimum 1 year work experience.

Great communication and problem solving skills

Full range of benefits including Health, Dental and Vision with HSA Employer Contributions and Dependent Care FSA Employer Match.

Advancement opportunities, professional skills training, and tuition Reimbursement

Handle various communication channels with providers, including inbound and outbound provider calls which involve researching, resolving, and documenting issues.

Analyze data and determines if CareCentrix claims processing guidelines have been followed correctly by researching plan, eligibility, and patient authorization information.

THE MINIMUM QUALIFICATION REQUIREMENTS ARE

Drug Screen Authorization Form (PDF)

Request for Administrative Review (PDF)

MUST BE AVAILABLE TO WORK SHIFTS AS NECESSARY BASED ON HOSPITAL OPERATIONS; SERVICES ARE PROVIDED 24/7.

All West Hawaii Health Care Facilities are Nicotine Free

ALL JOB VACANCIES WILL BE POSTED FOR A MINIMUM OF TEN (10) CALENDAR DAYS

Strong organizational skills and able to effectively manage and prioritize tasks.

Minimum of one year medical terminology, healthcare or medical services experience required.

Experience in a call center environment preferred.

Full range of benefits including Health, Dental and Vision with HSA Employer Contributions and Dependent Care FSA Employer Match.

Advancement opportunities, professional skills training, and tuition Reimbursement

Responsible for servicing patients making incoming calls with questions and/or returning messages for their Nurse Coach.

Communicating well and successfully multi-task under tight deadlines.

Creating and maintaining lasting customer relationships by acting as the primary point of contact.

Working in collaborative environment with various project teams.

Addressing customer issues with speed and efficiency.

Expertise in Patient Rights, CMS regulations, TJC/CMS standards, complaint/grievance management

Interacts positively with all staff by rounding and offering assistance in relation to improving customer service.

Assists the Patient Relations/Service Excellence Manager with implementation and monitoring of new and current regulations.

Participate in the execution of Service Excellence programs and Culture to impact the overall Customer Satisfaction and Experience.

Possess strong customer service skills/interpersonal interactions with physicians/hospital leadership; ability to handle difficult and angry people constructively

Excellent analytical skills, including analysis, organizing and troubleshooting