Remote Mortgage Call Center Specialist Jobs in Arkansas

Acquires and applies job skills, learns company policies and procedures to complete assigned tasks.

Previous work experience in a fraud-related field.

Acquires and applies job skills and learns company policies and procedures.

This position is eligible to be considered for remote hiring.

Investigates potential credit card fraud cases based on information received from the fraud detection system.

Analyzes account history, including payment and transaction history.

No relevant experience required (preferred: previous work experience in a fraud-related field).

Acquires and applies job skills and learns company policies and procedures.

This position is eligible for remote hiring.

Respond to 25 or more account inquiries per hour, providing standard/scripted responses to alerts generated within the fraud detection queues.

Assist with completing lost stolen reports, including blocking and transferring compromised accounts to prevent further losses and fraudulent activity.

Build credit card replacement orders and complete shipping materials.

Hybrid remote work with 80% remote and 1 day per week in the office

Handle 60-100 inbound calls per day, providing excellent customer service

Process member transactions and answer inquiries about products/services

Upsell and make product recommendations that align with member's needs

Multitask between screens and computer programs while on the phone

Understand member needs and find beneficial outcomes for them

Provide mid-level/tier two technical product support to customers remotely

Bachelor's degree and at least 5 years of related experience

This is a fully remote position

Hiring Company is a remote-first and remote-always company, supporting a nationwide distributed team

Opportunity to contribute to the betterment of government services

Collaborate with diverse teams and make a real impact in people's lives

Ability to provide consistent engagement in customer and brand experience

Take ownership of the Customer Experience, as well as demonstrate attributes in accordance with the LoanCare brand experience expectations

Two (2) years of Call Center or Customer Service experience preferred

Knowledge of customer service principles and practices

Problem-solving skills and problem analysis

Basic mortgage product knowledge preferred