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Remote Help Desk Associate Jobs

Help Desk Specialist (Remote)
By Stratera Technologies At Alexandria, VA, United States

This is a remote position. Where you’ll be working – Federal Agency - remotely Our company is looking for a Help Desk Specialist to join our team in Monterey, CA. This position will be supporting a ...

Help Desk Agent - Remote Us
By Connection At Texas, United States
At least 1-2 years of previous help desk experience required.
Knowledge of troubleshooting network connections, printers, share permissions and devices.
Proficient with troubleshooting general Windows 7-10 issues.
Ability to troubleshoot and resolve email issues, specifically MS Outlook and o365.
Troubleshoot a variety of hardware, software and network issues.
Familiarity with the fundamental principles of ITIL/SLA.
Remote: Help Desk Analyst //Pay Rate: $28.67/Hr
By Stellar Professionals At United States
Experience working in a Help Desk environment
Associate Degree and 3 years of help desk experience or High School Diploma and 5 years of help desk experience
Applicant must have 5 years of relevant experience with the following:
Remote Help Desk Support Consultant
By Vinsys Information Technology Inc At Monterey, CA, United States
Utilize remote access tools (i.e. Splashtop or equivalent) to provide remediation of desktop issues.
Perform as the default technicians for all Tier 1 service calls.
Elevate Tier 2 issues to on-site technicians when required.
Collaborate with and, if necessary, transfer tickets to on-site staff for issues requiring elevation or in-person support.
Attend telephonic/Teams meetings as designated.
Remote Help Desk Support Consultant
By Vinsys Information Technology Inc At United States
Utilize remote access tools (i.e. Splashtop or equivalent) to provide remediation of desktop issues.
Perform as the default technicians for all Tier 1 service calls.
Elevate Tier 2 issues to on-site technicians when required.
Collaborate with and, if necessary, transfer tickets to on-site staff for issues requiring elevation or in-person support.
Attend telephonic/Teams meetings as designated.
Night Shift Help Desk Analyst (Mostly Remote) ($60000.00 - $70000.00 / Year)
By Talentify.io At United States
Opportunity to work remotely from the comfort of your own home
Demonstrate knowledge of all Employer programs and services during phone calls
Manage individual expectations by clearly communicating next steps and timing
Participate in training and learning opportunities to expand knowledge
Prior customer service or sales experience
Professional and articulate communication skills
Help Desk - Remote
By Intellectt Inc At United States
Document and manage customer complaints and inquiries per Quality Management System processes and procedures.
Analytic and detail-oriented, with in-depth technical knowledge and problem-solving skills.
Strong leadership, team player, and proven customer-facing skill and experience.
The Technical Services & Support Specialist must be analytical and detail-oriented with excellent troubleshooting and problem-solving abilities.
Manages HL7 (Health Level 7) implementation projects, timelines, and associated tasks and resources.
Contributes to the technical knowledge base, as well as software, interface, and technical documentation.
Help Desk Specialist (Remote)
By Queen Consulting Group At Boston, MA, United States
Experience using ticketing system to track incidents
Excellent writing and communication skills
Broad range of network and desktop knowledge
Knowledge of current PC and mobile computing technology
Familiarity with Cisco, ServiceNow, Windows Active Directory, Microsoft Exchange, Remote Assist, DameWare.
Must be able to multi-task and prioritize well
Help Desk Technician - Remote ($9.62 - $25.00 / Hour)
By Talentify.io At United States
Assist Help Desk Management with executing reports to monitor and track tickets, reporting, analysis, or testing tasks
Close and archive access requestMinimum Education and Experience
0-2 years of related work experience Additional Requirements as per contract/client:
Ask questions to determine work assignment queue
Serve as the single point of contact to the customer’s end users for related issues, problems, and requests
Track, route, and redirect problems to correct resources
Help Desk Technician - Remote
By Maximus At United States
Assist Help Desk Management with executing reports to monitor and track tickets, reporting, analysis, or testing tasks
Perform other duties as assigned by management.
0-2 years of related work experience
High School diploma or equivalent with 0-2 years of experience.
May have additional training or education in area of specialization.
Works on assignments that are routine in nature, with responsibilities easily learned on the job.
Help Desk Lead - Remote
By Maximus At United States
Assist in the management the day-to-day operation
Participate in Release Management by creating a bridge to ensure post validation efforts complete
Assist with Incident Management troubleshooting. When needed stand up a new bridge when multiple conference calls are required
Bachelor's degree in related field; Equivalent combination of education and experience considered in lieu of degree
Equivalent combination of education and experience considered in lieu of degree.
Assist in the creation and maintain documentation and Knowledge Articles
100% Remote Help Desk Technician
By Agility Partners At Georgia, United States
Phone support and inbound tickets coming into group.
Scheduled lunch and scheduled breaks but this is a call center environment.
Password resets involving multiple systems, and troubleshooting.
Working for an organization that focuses on company culture, inclusion and diversity
Paid Holidays, 50% medical coverage for you and your entire family, short/long term disability and life insurance options
Room to grow within organization
Help Desk Analyst With Health Care Exp - 100% Remote
By Smart Caliber Technology At United States

Has often applied this competency to new situations, needing minimal guidance to perform successfully in most cases

Understands and can discuss the application and implications of changes to processes, policies, and procedures in this area

Help Desk Agent - Remote Us
By Connection At Illinois, United States
At least 1-2 years of previous help desk experience required.
Knowledge of troubleshooting network connections, printers, share permissions and devices.
Proficient with troubleshooting general Windows 7-10 issues.
Ability to troubleshoot and resolve email issues, specifically MS Outlook and o365.
Troubleshoot a variety of hardware, software and network issues.
Familiarity with the fundamental principles of ITIL/SLA.
Help Desk Associate 2Nd Shift
By C&H Sugar Company, Inc. At , Crockett, 94525, Ca $50,500 - $84,000 a year
Ticket triage management for fulfilling SharePoint user access requests
Data entry for creating tickets in Service Now from email requests
Demonstrate good social skills in a professional environment showing good customer service follow-up
Must have a desire to develop interpersonal and technical skills.
Good communication and customer service skills
Must possess exceptional writing and reading skills, needed to provide appropriate customer support.
Remote Help Desk Technician
By A-Line Staffing Solutions At United States
• Meet certification requirements and performance standards
Help Desk Technician - Remote
• Maintain knowledge with accurate, up-to-date information relating to current policies, procedures, and troubleshooting techniques
• Effectively manage call workload
• 6+ months’ experience working in a technical support capacity
• Must demonstrate analytical, problem-solving, and interpersonal communication skills
Sr. Help Desk Specialist | Fully Remote
By Vaco At Dallas, TX, United States
Soft Skills & Experience Requirements
Coordinate with MSP on any escalation issues that require internal coordination or approval with management
Strong troubleshooting capabilities & knowledge of the user clients (Teams, SharePoint, OneDrive, Outlook, etc.).
Experience working with end users to set up and manage two-factor authentication applications
Excellent communication (oral and written), interpersonal, organizational, and presentation skills
Must be able to read your audience and cater your communication skills to them - working with non-technical audiences
Remote Help Desk Support Specialist | Network Solutions
By CBIZ At , Maryland Heights, 63043, Mo
2022 Great Place to Work Certification
Troubleshoot and provide instruction over the phone while following a set knowledge base format.
Other job duties as assigned.
Associate degree in computer science or related field OR 2 years of related work experience.
Previous experience in a call center environment preferred.
2022 Best and Brightest Companies to Work for in the Nation
Help Desk Analyst (Remote - Nys Only)
By Zones, LLC At Buffalo, NY, United States
Education, Certifications, & Technology Requirements
Proficiency in navigating accounts with multiple skill set requirements
We are seeking candidates with the following qualifications and skills:
Zones Offers a Comprehensive Benefits Package
Identifying and/or coordinating hardware and software requests and offering solutions for customer accounts
High School Diploma/GED or equivalent experience
Help Desk Analyst (Remote - Nys Only)
By nFrastructure At , Buffalo, Ny
Education, Certifications, & Technology Requirements:
Proficiency in navigating accounts with multiple skill set requirements
We are seeking candidates with the following qualifications and skills:
Zones offers a comprehensive Benefits package
Identifying and/or coordinating hardware and software requests and offering solutions for customer accounts
High School Diploma/GED or equivalent experience