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Remote Customer Technical Support Jobs

Customer Support Associate (Remote, Hawaii)
By Squarespace At Hawaii, United States
Identify isolated customer experiences and escalate important issues.
1+ years customer-facing experience required in a similar role (retail, hospitality, online support).
Retirement benefits with employer match
$100 per month remote Stipend
Respond to customer-submitted live chats and emails in a timely manner
Queue-based, typing work will account for approximately 90% of the role.
Cybersecurity Technical Support Associate (Eastern Time Zone) (Remote)
By Cyware At United States
Discuss technology in simple, every-day terms; manage multiple clients and open tickets simultaneously.
US Citizenship is a requirement of this position in accordance with 8 U.S.C 1324b(a)(2)(C)
Minimum of 2-3 years of experience with Zendesk or similar ticketing system.
Minimum 2-3 years of relevant experience in technical support. Software-as-a-Service (SaaS) support experience is required.
Hands-on experience on Linux systems and administration.
Experience with log analysis for troubleshooting and problem identification..
Director Of Customer Support, Movehq (Remote)
By MoveHQ At New York, NY, United States
Experience and knowledge of best practices in Voice of the Customer Programs
7+ years' experience in Customer Support, going 0-1 in a company with at least $50 million in revenue
Experience Implementing ServiceNow in the past
Experience working with SaaS products and technologies
Experience working with, and analyzing, customer data to ensure world class utilization metrics
Experience in a Contact Center environment (Calls, emails, texts, etc)
Customer Support Specialist - Virtual/Remote
By Enumerate At Warren, MI, United States

E numerate is looking for a Customer Support Specialist to join our team! Are you someone who loves being the go-to for questions or needs of c u s tomers ? Do you get excited about supporting a ...

Remote Customer Support Specialist
By ABI Document Support Services At Springfield, MO, United States
High School Diploma or GED, related experience in the fields of accounting, client service and data base management. .
Record and communicate client onboarding or billing issues with management regularly.
Coordinate preparation and delivery of reports as requested by management.
Monitor billing and operational information to ensure client requirements are followed.
Knowledge of Microsoft Office, Word, Excel, Access.
Knowledge of billing and accounting principles, practices and procedures.
Customer Support Associate, Spanish/Portuguese (Remote)
By Squarespace At , New York, 10014, Ny
Identify isolated customer experiences and escalate important issues.
1+ years customer-facing experience required in a similar role (retail, hospitality, online support).
Retirement benefits with employer match
$100 per month remote Stipend
Respond to customer-submitted live chats and email in a timely manner
Queue-based, typing work will account for approximately 90% of the role.
Customer Support Specialist - Virtual/Remote
By Enumerate At Cincinnati, OH, United States

E numerate is looking for a Customer Support Specialist to join our team! Are you someone who loves being the go-to for questions or needs of c u s tomers ? Do you get excited about supporting a ...

Customer Support Specialist - Virtual/Remote
By Enumerate At Berkeley, CA, United States

E numerate is looking for a Customer Support Specialist to join our team! Are you someone who loves being the go-to for questions or needs of c u s tomers ? Do you get excited about supporting a ...

Customer Support Specialist - Virtual/Remote
By Enumerate At Pawtucket, RI, United States

E numerate is looking for a Customer Support Specialist to join our team! Are you someone who loves being the go-to for questions or needs of c u s tomers ? Do you get excited about supporting a ...

Customer Support Specialist - Virtual/Remote
By Enumerate At Cranston, RI, United States

E numerate is looking for a Customer Support Specialist to join our team! Are you someone who loves being the go-to for questions or needs of c u s tomers ? Do you get excited about supporting a ...

Customer Support Specialist - Virtual/Remote
By Enumerate At Charlotte, NC, United States

E numerate is looking for a Customer Support Specialist to join our team! Are you someone who loves being the go-to for questions or needs of c u s tomers ? Do you get excited about supporting a ...

Controls Engineer Night Shift (Walmart)- Technical Support (Remote)
By Dematic At , Grand Rapids, Mi
1+ year's experience in a related field providing Customer Service Support
Experience with Allen Bradley and Schneider PLC controls platforms
Experience with controls hardware troubleshooting
Strong verbal and written communication skills
Participates in the support of semi-complex systems that integrate hardware and software.
Provides support in semi-complex material specification, schematic troubleshooting and appropriate follow-up.
Technical Customer Success Manager (Tcsm) (Remote)
By Ordr At , Remote $145,000 - $185,000 a year
Identify common customer challenges and actively provide feedback to product management and help Ordr hear the voice of the customer.
Experience working in a B2B SaaS organization, strong familiarity with security concepts, remote access, and cloud.
Provide remote technical support to understand, troubleshoot, diagnose, reproduce and provide fault isolation in resolving customer and partner issues.
Define, manage, and execute problem resolution plans; clearly communicates disposition to Ordrs’ customers, partners and sales team.
Effectively manages many different tasks simultaneously.
Must have some Linux, VMWare ESXi, and Firewall knowledge.
Customer Support Specialist - Virtual/Remote
By Enumerate At New York, NY, United States

E numerate is looking for a Customer Support Specialist to join our team! Are you someone who loves being the go-to for questions or needs of c u s tomers ? Do you get excited about supporting a ...

Customer Support Specialist - Virtual/Remote
By Enumerate At Independence, MO, United States

E numerate is looking for a Customer Support Specialist to join our team! Are you someone who loves being the go-to for questions or needs of c u s tomers ? Do you get excited about supporting a ...

Customer Support Specialist - Virtual/Remote
By Enumerate At Fort Collins, CO, United States

E numerate is looking for a Customer Support Specialist to join our team! Are you someone who loves being the go-to for questions or needs of c u s tomers ? Do you get excited about supporting a ...

Customer Support Specialist - Virtual/Remote
By Enumerate At Columbus, GA, United States

E numerate is looking for a Customer Support Specialist to join our team! Are you someone who loves being the go-to for questions or needs of c u s tomers ? Do you get excited about supporting a ...

Customer Support Specialist - Virtual/Remote
By Enumerate At Jacksonville, FL, United States

E numerate is looking for a Customer Support Specialist to join our team! Are you someone who loves being the go-to for questions or needs of c u s tomers ? Do you get excited about supporting a ...

Customer Support Specialist - Virtual/Remote
By Enumerate At Duluth, MN, United States

E numerate is looking for a Customer Support Specialist to join our team! Are you someone who loves being the go-to for questions or needs of c u s tomers ? Do you get excited about supporting a ...

Customer Support Specialist - Virtual/Remote
By Enumerate At Warwick, RI, United States

E numerate is looking for a Customer Support Specialist to join our team! Are you someone who loves being the go-to for questions or needs of c u s tomers ? Do you get excited about supporting a ...

Are you looking for a challenging and rewarding job in customer technical support? Look no further! We are looking for a motivated individual to join our remote customer technical support team. You will be responsible for providing technical assistance to our customers, troubleshooting technical issues, and helping them resolve their problems. If you have excellent communication and problem-solving skills, this could be the perfect job for you!

Overview Remote Customer Technical Support is responsible for providing technical assistance to customers who are having difficulties with their products or services. This role requires excellent customer service skills, technical knowledge, and problem-solving abilities. The Remote Customer Technical Support will be responsible for troubleshooting customer issues, providing solutions, and escalating issues when necessary. Detailed Job Description The Remote Customer Technical Support will be responsible for providing technical assistance to customers via phone, email, and chat. This role requires excellent customer service skills, technical knowledge, and problem-solving abilities. The Remote Customer Technical Support will be responsible for troubleshooting customer issues, providing solutions, and escalating issues when necessary. The Remote Customer Technical Support will also be responsible for providing product and service information, as well as maintaining customer records. Job Skills Required
• Excellent customer service skills
• Strong problem-solving abilities
• Excellent verbal and written communication skills
• Knowledge of customer service principles and practices
• Knowledge of computer systems and software
• Ability to work independently and as part of a team
• Ability to multitask and prioritize tasks
Job Qualifications
• High school diploma or equivalent
• Previous customer service experience
• Technical knowledge of products and services
• Knowledge of customer service principles and practices
• Knowledge of computer systems and software
Job Knowledge
• Knowledge of customer service principles and practices
• Knowledge of computer systems and software
• Knowledge of product and service information
• Knowledge of troubleshooting techniques
Job Experience
• Previous customer service experience
• Previous technical support experience
Job Responsibilities
• Provide technical assistance to customers via phone, email, and chat
• Troubleshoot customer issues and provide solutions
• Escalate issues when necessary
• Provide product and service information
• Maintain customer records
• Follow up with customers to ensure satisfaction