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REMOTE Customer Care Representative Jobs in Colorado

Paysimple - Customer Care Professional (Remote, Us)
By EverCommerce At Denver, CO, United States
Experience and skills needed to be successful in the role:
Passionately supporting PaySimple's commitment to creating an outstanding experience for each of our customers
Reducing cancellations by solving problems and offering solutions to customers experiencing any issues
Technical software experience a plus, but not required
Strong writing and phone skills.
Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid
Care Team Representative - Remote
By Swiss Academic Software GmbH At Denver, CO, United States
Assist Product Coaches and Success Managers in addressing product-related challenges.
Gain in-depth knowledge about program admins at universities and act as a liaison between the Care Team and CSM.
Familiarize yourself with assigned program admins' databases and setups, working closely with Success Managers.
Contribute to internal and member-facing knowledge bases.
Collaborate with Success Managers to identify root causes of issues and mitigate potential account risks.
Escalate necessary issues and concerns to Compliance, Success Managers, Implementation Coaches, or other team members.

Are you looking for a job that allows you to work from the comfort of your own home? We are looking for a Customer Care Representative to join our team and provide exceptional customer service to our clients. As a Remote Customer Care Representative, you will be responsible for responding to customer inquiries, resolving customer issues, and providing excellent customer service. If you are a customer service professional with excellent communication skills and a passion for helping others, this could be the perfect job for you!

What is REMOTE Customer Care Representative Skill Requirements?

• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Ability to multitask and prioritize tasks
• Proficiency in computer software programs such as Microsoft Office
• Ability to handle customer inquiries in a professional and courteous manner
• Knowledge of customer service principles and practices
• Knowledge of relevant products and services

What is REMOTE Customer Care Representative Qualifications?

• High school diploma or equivalent
• Previous customer service experience
• Knowledge of customer service principles and practices
• Knowledge of relevant products and services
• Proficiency in computer software programs such as Microsoft Office

What is REMOTE Customer Care Representative Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of relevant products and services
• Knowledge of customer service software, databases, and tools

What is REMOTE Customer Care Representative Experience?

• Previous customer service experience
• Experience in a remote customer service role

What is REMOTE Customer Care Representative Responsibilities?

• Respond to customer inquiries via phone, email, and chat
• Troubleshoot customer issues and provide solutions
• Provide accurate information about products and services
• Maintain customer records and update customer information
• Follow up with customers to ensure their satisfaction
• Document customer interactions and transactions
• Adhere to customer service policies and procedures