Register
Recruit Create CV

REMOTE Customer Care Representative Jobs in California

Customer Servcie Associate Representative (Remote)
By HireMatch At Los Angeles, CA, United States
Answer inbound/outbound calls from Medical and Medicare members with questions about medical claims, benefits, eligibility, billing, and change/cancel plans.
Resolve customer complaints through independent problem-solving skills, resource utilization and one-call resolution.
Strong organization skills, written, and verbal communication skills
Foster teamwork and partnership with cross-functional departments to resolve issues and improve customer experience.
An average of 40 – 50 calls are expected daily.
Take calls back-to-back while toggling through several applications on multiple screens.

Are you looking for a job that allows you to work from the comfort of your own home? We are looking for a Customer Care Representative to join our team and provide exceptional customer service to our clients. As a Remote Customer Care Representative, you will be responsible for responding to customer inquiries, resolving customer issues, and providing excellent customer service. If you are a customer service professional with excellent communication skills and a passion for helping others, this could be the perfect job for you!

What is REMOTE Customer Care Representative Skill Requirements?

• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Ability to multitask and prioritize tasks
• Proficiency in computer software programs such as Microsoft Office
• Ability to handle customer inquiries in a professional and courteous manner
• Knowledge of customer service principles and practices
• Knowledge of relevant products and services

What is REMOTE Customer Care Representative Qualifications?

• High school diploma or equivalent
• Previous customer service experience
• Knowledge of customer service principles and practices
• Knowledge of relevant products and services
• Proficiency in computer software programs such as Microsoft Office

What is REMOTE Customer Care Representative Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of relevant products and services
• Knowledge of customer service software, databases, and tools

What is REMOTE Customer Care Representative Experience?

• Previous customer service experience
• Experience in a remote customer service role

What is REMOTE Customer Care Representative Responsibilities?

• Respond to customer inquiries via phone, email, and chat
• Troubleshoot customer issues and provide solutions
• Provide accurate information about products and services
• Maintain customer records and update customer information
• Follow up with customers to ensure their satisfaction
• Document customer interactions and transactions
• Adhere to customer service policies and procedures