Remote Client Success Associate Jobs in Arkansas

Experience in customer service and or public relations

Excellent and quick decision making skills

No experience necessary, we will train you.

Strong ability to communicate in writing and speaking

Need a laptop or smart phone and WI-FI


Professional phone and email communication.


Manage client relationships and provide exceptional customer service

Assist clients in providing our services and offerings

Manage client accounts and ensure satisfaction

Collaborate with team members to improve client experience

Prior experience in a customer service or client-facing role but not required

Excellent communication skills, including strong writing and phone etiquette

Manage client relationships and provide exceptional customer service

Assist clients in providing our services and offerings

Manage client accounts and ensure satisfaction

Collaborate with team members to improve client experience

Prior experience in a customer service or client-facing role but not required

Excellent communication skills, including strong writing and phone etiquette

Advanced computer and analytic skills, including experience creating client presentations that tell a compelling story of value delivered

3-5 years of experience of demonstrated success in account-based marketing, sales, Client Success or health care administration and benefits

Manage inbox for client inquiries, coordinating across internal departments to find answers and deliver superior client service

Develop and deliver regular reports for clients, and provide client education as needed

Excellent interpersonal, presentation, and persuasion skills with the ability to diplomatically navigate the complexity of client relationships

Superior customer service skills with the ability to articulate and respond to highly complex issues

Provide feedback to product management, engineering, and R&D teams

Work with team leads and management to bubble up recurring issues or opportunities for product or process improvements.

Create and submit knowledgebase entries to help improve customer self-service capabilities.

Previous sales engineering or technical account manager experience

Manage and prioritize assigned portfolio of customers to ensure each customer is successful and satisfied

Act as the customer’s go-to iboss subject matter expert when they are planning changes or enabling new capabilities

Provide feedback to product management, engineering, and R&D teams

Work with team leads and management to bubble up recurring issues or opportunities for product or process improvements.

Create and submit knowledgebase entries to help improve customer self-service capabilities.

Previous sales engineering or technical account manager experience

Manage and prioritize assigned portfolio of customers to ensure each customer is successful and satisfied

Act as the customer’s go-to iboss subject matter expert when they are planning changes or enabling new capabilities

Detail-oriented task management skills and ability to stay organized and prioritize across a wide variety of tasks and initiatives

Strong experience providing a top-tier customer experience with solid troubleshooting and problem solving skills

Salary range is based on years of experience, experience in industry, and relevant skill set

2+ years of experience in a customer-facing support role

Excellent verbal and written communication skills

Experience in renewable energy or GIS a strong plus but not required

Manage client relationships and provide exceptional customer service

Assist clients in providing our services and offerings

Manage client accounts and ensure satisfaction

Collaborate with team members to improve client experience

Prior experience in a customer service or client-facing role but not required

Excellent communication skills, including strong writing and phone etiquette

Demonstrable experience in leading customer relationship management at a global level

Account management experience in BPO / services industry

Serves as the primary management contact and internal client liaison during delivery of GBS services - internal or outsourced.

Drive Service Management and Operational Governance of all GBS services with business owners, own performance scorecards on behalf of GBS.

Lean / Six sigma experience or qualification or equivalent an asset.

Delivery experience in Finance, Procurement, IT and other back/mid office areas

Compensation will be determined based on factors such as skills, experience, and education

Competitive compensation and comprehensive benefits package

Prior bill review experience required

Worker's compensation, healthcare, or auto insurance experience preferred

Several years of relevant experience in customer-facing office environments

Experience with executive-level presentations and public speaking

Understand business and regulatory requirements, ensuring compliance

Prepare suspicious activity reports and manage complex investigations

Bachelor's degree and prior experience in AML investigation or equivalent

Strong knowledge of AML laws and regulations

Excellent writing, communication, analytical, and research skills

Strong written and oral communication skills

Work closely with the executive management to ensure client feedback is heard and acted upon

Proven experience and knowledge managing onboarding processes to large enterprise accounts at a SaaS company or similar

Manage project scope and lead client engagement during delivery stage.

Manage the end-to-end onboarding process involved in the deployment of Forwood Products and Solutions for new clients

Minimum 5 years’ as a project manager

Strong stakeholder engagement skills with internal and external partners, proven record of client retention

100% remote work from home position with all necessary equipment provided

Eligible for benefits on the first of the month after start date

Structured work environment with transferable skills

Respond to incoming calls and emails from members, pharmacies, and doctor's offices regarding medication and benefits

1 year of customer service experience

Strong PC skills with ability to navigate multiple software systems

Have a Bachelor's degree and 2 years of applicable account portfolio management experience

Delivering regular reviews of assigned customer performance to management

Have experience with or membership in Success Expert (CSE) Advancement Path

Have solid understanding of content delivery basics and general knowledge of internet technologies

Have demonstrated written and verbal communication and exceptional presentation skills

Join our highly skilled Customer Success Team!

Generates and interprets client status reports and internal management updates.

Independently manages a portfolio of Matrix client programs and relationships

A chance to work with great people on exciting projects.

Our opportunities allow you to leverage your expertise and compassion, making a direct impact to the health and well-being of members.

Competitive Compensation: Be rewarded for your effort and passion while making a difference in the community.

Assists the overall Business Development team with strategic planning

1-2+ years of experience in account management, customer success or customer support, experience with a SaaS company a plus

Document and contract preparation and management.

Customer advocate that offers solutions and ensure customer retention.

Acquire and maintain current knowledge of relevant product features in order to provide accurate solutions to customers.

Exceptional communication and presentation skills

You have good communication and interpersonal skills and build good rapport with your target audience

Other job-related duties and responsibilities may be assigned

Proven success in working within a 100% remote and globally dispersed organization

Experience deploying global programs, working across multiple languages and time zone

High rates of client renewals

Strong cross-sell within existing client base

Build relationships with Sales leadership and Client Success Directors to effectively serve as a Service Center to advance their KPIs.

Flexibility to travel up to 15%, as needed. QUALIFICATIONS AND SKILLS

Prioritize and manage the renewal process to ensure a positive outcome.

Manage the long-term health of our customer base, identifying areas of risk and ensuring retention.

B.A. or B.S. degree preferred or commensurate experience.

Proven work experience in SaaS customer success or sales role.

At least 1 year experience using Finalsite while working at a school.

Have a Bachelor's degree and 2 years of applicable account portfolio management experience

Delivering regular reviews of assigned customer performance to management

Have experience with or membership in Success Expert (CSE) Advancement Path

Have solid understanding of content delivery basics and general knowledge of internet technologies

Have demonstrated written and verbal communication and exceptional presentation skills

Join our highly skilled Customer Success Team!

Financial Support: Competitive compensation, 401k match, access to financial coaching through our Employee Assistance Program

Lifestyle: Paid time off for vacation, sick leave, and more, holiday schedule

Pay Range: $70,000 - $105,000/yr