Remote Call Center Clinical Coordinator Jobs

2+ years of experience in Call Center Workforce management and forecasting

Conduct call monitoring, coaching, training, and performance management of Centralized Call Team members

Analyze and report on team metrics and performance to senior management

Ensure that team members are equipped with the appropriate support to perform their daily responsibilities.

5+ years supervising a team, preferably with experience supervising both clinical and non-clinical team members

2+ years of experience in an inbound, clinical call center environment with proven results

Management or Coordinator experience preferred

Manage large amounts outbound calls in a timely manner

Strong phone and verbal communication skills along with active listening

Ability to multi-task, set priorities and manage time effectively

Follow communication “scripts” when handling different topics

Identify customers’ needs, clarify information, set appointments

Management or Coordinator experience preferred

Manage large amounts outbound calls in a timely manner

Strong phone and verbal communication skills along with active listening

Ability to multi-task, set priorities and manage time effectively

Follow communication “scripts” when handling different topics

Identify customers’ needs, clarify information, set appointments

Management or Coordinator experience preferred

Manage large amounts outbound calls in a timely manner

Strong phone and verbal communication skills along with active listening

Ability to multi-task, set priorities and manage time effectively

Follow communication “scripts” when handling different topics

Identify customers’ needs, clarify information, set appointments

Advises callers of the Utilization Management certification requirements based on client information located on the HCM Group Matrix and within TruCare.

Offers to connect callers to the benefit department for clarification of plan benefits

Retrieves data from vendor portals and inputs information into TruCare to initiate a utilization review and/or case management referral when appropriate.

Other duties and special projects as needed/assigned by HCM Management.

Speak effectively with clients, physicians, providers, families in crisis and community agencies as well as co-workers and senior management;

Completes voicemail transcription from the queue and returns calls for confirmation of data and initiation of the certification processes as appropriate.

Experience with Microsoft Word, Excel (create, edit, save documents and spreadsheets) and Outlook (email and calendar management)

Manage administrative intake of members

Work with hospitals, clinics, facilities and the clinical team to manage requests for services from members and/or providers

2+ years of customer service experience

Experience working within the health care Industry and with health care insurance

Experience working in a hospital, physician's office or medical clinic setting

Document all communication and service progress in Service Management software

Explore new education opportunities with our Tuition Reimbursement Plan which covers up to $5,250.

We offer work-life flexibility, driving professional success but encouraging time for personal pursuits.

Proactively manage multiple service calls from inception to completion.

Excellent written and verbal communication skills

Work history showing progressive growth and responsibilities