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Product Support Customer Service Representative Jobs

Customer Service And Operations Support Representative
By Next Level Recruiting Inc At Tampa, FL, United States
Dedicated to providing an excellent customer experience
Strong communication and interpersonal skills
Provide knowledgeable responses to consumer inquiries
Should have 1+ years of retail, customer service or hospitality experience preferred, but not required
Tech-savvy, proficient in Windows and MacOS
Aid customers by applying critical thinking to troubleshoot routine problems
Service Support Representative Jobs
By TechFlow, Inc At , Remote
Update ticketing system based on contract requirements
2+ years of experience in service support role
Experience with ticketing systems, data, and validating tickets for quality metrics
Experience responding directly to customers and field support verbally and in writing
Basic understanding of troubleshooting skills/steps
Voluntary benefits include:Life & AD&D Insurance for employee, spouse, and children
Product Support Specialist Representative
By Terramac, LLC At , Houston, Tx
Excellent mechanical skills with 5 years of experience working with heavy machinery.
Relevant certifications or trade school experience a plus.
Knowledge of and expertise with Tier 3 and Tier 4 diesel engines and related systems.
Strong written and verbal communication skills.
Equal Opportunity Employer including veterans and persons with disabilities.
Master all functions of our rubber tracked carrier product line.

Are you looking for an exciting opportunity to provide outstanding customer service? We are looking for an experienced Product Support Customer Service Representative to join our team and provide exceptional service to our customers. You will be responsible for responding to customer inquiries, troubleshooting product issues, and providing solutions. If you have excellent communication and problem-solving skills, we want to hear from you!

Overview Product Support Customer Service Representatives provide customer service and technical support to customers who have purchased products from a company. They are responsible for troubleshooting customer issues, providing product information, and helping customers with product installation and setup. Detailed Job Description Product Support Customer Service Representatives are responsible for providing customer service and technical support to customers who have purchased products from a company. They answer customer inquiries, troubleshoot customer issues, provide product information, and help customers with product installation and setup. They also provide product training and support to customers, and may be responsible for resolving customer complaints. Job Skills Required
• Excellent customer service skills
• Strong communication and interpersonal skills
• Ability to troubleshoot customer issues
• Knowledge of product installation and setup
• Knowledge of product features and functions
• Ability to provide product training and support
• Knowledge of customer service principles and practices
• Ability to work in a fast-paced environment
Job Qualifications
• High school diploma or equivalent
• Previous customer service experience
• Technical certifications or training in product support
• Knowledge of customer service principles and practices
Job Knowledge
• Knowledge of product installation and setup
• Knowledge of product features and functions
• Knowledge of customer service principles and practices
• Knowledge of troubleshooting techniques
Job Experience
• Previous customer service experience
• Technical certifications or training in product support
Job Responsibilities
• Answer customer inquiries
• Troubleshoot customer issues
• Provide product information
• Help customers with product installation and setup
• Provide product training and support
• Resolve customer complaints