Customer Service & Sales Support Representative

The Customer Service Representative is responsible for providing customer service to both internal and external customers through various activities. You will be responsible for providing excellent customer service to our clients and potential customers by answering inquires resolving their issues and ensuring their satisfaction.

Responsibilities

• Responsible for servicing and supporting existing accounts
• Communicate with customer through various channels regarding shipping, invoice and back orders
• Building sustainable relationships with customers and co-workers
• Will assist CSRs with order entry, phone calls, and reports
• Handle complaints, provide appropriate solutions and alternatives to meet customer needs
• Manage large volume of inbound call and orders
• Achieve product, technical, and territory knowledge
• Always maintain a positive and professional attitude towards customers and co-workers
• Responsible to run variety of daily and weekly reports
• Ensure customer satisfaction and provide professional customer support
• Enter sales orders received via phone, email, or sales rep

Qualifications

Knowledge, Skills, and Abilities:

• Comfortable in fast paced environment
• Superior organizational and time management skills
• Strong customer service skills both in person and virtually
• Microsoft Office experience
• Self-motivated and functions well independently as well as within in a team

Experience:

• Inbound and outbound call experience
• Proficient with Microsoft office products
• Track record of high performance in fast paced environment
• Proven customer service experience
• Infor experience preferred

Benefits:

• Optional Voluntary Benefits
• 401K
• Medical, Dental, Vison
• Employee Stock Ownership Plan (ESOP)
• Life, Short- & Long-Term Disability