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Product Support Customer Service Representative Jobs in Louisiana

Customer Service Representative (Multi Branch Support)
By Security Finance At Alexandria, LA, United States
Do you have customer service experience?
Do you thrive on making a positive, lasting impact on people?
Are you looking for an opportunity to learn a new industry, with paid on the job training?
Would you enjoy working in multiple locations in your area?
Do you want multiple opportunities to advance you career?
Do you want to work in an open, office environment?

Are you looking for an exciting opportunity to provide outstanding customer service? We are looking for an experienced Product Support Customer Service Representative to join our team and provide exceptional service to our customers. You will be responsible for responding to customer inquiries, troubleshooting product issues, and providing solutions. If you have excellent communication and problem-solving skills, we want to hear from you!

Overview Product Support Customer Service Representatives provide customer service and technical support to customers who have purchased products from a company. They are responsible for troubleshooting customer issues, providing product information, and helping customers with product installation and setup. Detailed Job Description Product Support Customer Service Representatives are responsible for providing customer service and technical support to customers who have purchased products from a company. They answer customer inquiries, troubleshoot customer issues, provide product information, and help customers with product installation and setup. They also provide product training and support to customers, and may be responsible for resolving customer complaints. Job Skills Required
• Excellent customer service skills
• Strong communication and interpersonal skills
• Ability to troubleshoot customer issues
• Knowledge of product installation and setup
• Knowledge of product features and functions
• Ability to provide product training and support
• Knowledge of customer service principles and practices
• Ability to work in a fast-paced environment
Job Qualifications
• High school diploma or equivalent
• Previous customer service experience
• Technical certifications or training in product support
• Knowledge of customer service principles and practices
Job Knowledge
• Knowledge of product installation and setup
• Knowledge of product features and functions
• Knowledge of customer service principles and practices
• Knowledge of troubleshooting techniques
Job Experience
• Previous customer service experience
• Technical certifications or training in product support
Job Responsibilities
• Answer customer inquiries
• Troubleshoot customer issues
• Provide product information
• Help customers with product installation and setup
• Provide product training and support
• Resolve customer complaints