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Overnight Guest Service Agent Jobs in New York

Guest Service Agent Jobs
By Flik Hospitality Group At , New York, 10007 $24 an hour
Associates at Flik Hospitality are offered many fantastic benefits.
Holiday Time Off (varies by site/state)
Flik is a member of Compass Group USA
Click here to Learn More about the Compass Story
Flik maintains a drug-free workplace.
Guest Service Agent Jobs
By The Fifth Avenue Hotel At , New York, 10001 $29 - $30 an hour
Guest Loyalty and Recognition: Recognize and acknowledge repeat guests and VIP’s. Offer personalized surprise and delight moments when possible and appropriate.
Previous experience in a luxury hotel front desk or guest services role is preferred
Exceptional customer service and communication skills
Strong attention to detail and organizational abilities.
Room Assignments: Coordinate room assignments based on guest preferences, availability, and special requests.
Any other duties as assigned.
Guest Service Agent Jobs
By Hilton Garden Inn New York/Tribeca At , New York, 10013, Ny $19 an hour
Perform other duties as requested by management.
Immediately greet guest and offer to assist with their needs.
Previous customer service experience or equivalent training required.
Knowledge of PMS systems preferred.
Commuter Transit and Commuter Parking Benefits
Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager
Guest Service Agent Jobs
By Resorts World Catskills At Monticello, NY, United States
Maintain knowledge of hotel occupancy status, special events, in-house groups and other situations affecting the reception desk's daily operation.
Presents the keys and offers bell attendant assistance. Explains Hotel services if bell assistance is declined or not available.
Offers a sincere greeting before the guest reaches the desk and ascertains the satisfaction of the guest’s stay.
Thanks the guest for staying with us and offering an expression of a return visit.
Maintain standards of a 5-star service.
Book guest accommodations, room, show or restaurant reservations in accordance with current procedures.
Guest Service Agent Jobs
By Hotel Aliz Time Square At , New York, 10018, Ny $21 an hour
Perform other duties as requested by management.
Immediately greet guest and offer to assist with their needs.
Previous customer service experience or equivalent training required.
Knowledge of PMS systems preferred.
Commuter Transit and Commuter Parking Benefits
Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager
Guest Service Agent Jobs
By Park Lane At , New York, 10019, Ny $27.83 - $37.10 an hour
Perform other duties as requested by management.
Have knowledge of emergency procedures and assist as needed.
Experience in a hotel or a related field preferred.
Greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel standards.
Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable).
Answer guest inquires about hotel services, facilities and hours of operation in a timely manner.
Guest Service Agent (Temporary) - Conrad New York Midtown
By Hilton At , New York, 10019, Ny $28.73 - $38.31 an hour
Hospitality - We're passionate about delivering exceptional guest experiences.
Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
Receive, input, retrieve and relay messages to guests
Integrity - We do the right thing, all the time.
Overnight Guest Services Agent (Part Time/Temporary)
By The Time New York At , New York, Ny $28.73 - $38.31 an hour
Maintains current knowledge of hotel culture, amenities, and services, events in the area, points of interest, and services in the area
Manage and resolve all guest complaints and compliments in a professional and courteous manner
At least one year of experience as a Front Desk Agent
Have excellent personal presentation and interpersonal skills
Refined verbal and written communication skills
Communication with other departments and ensure that guest's expectations are met. All maintenance issues properly logged and followed up on

Are you looking for a unique opportunity to provide exceptional service to overnight guests? We are seeking an Overnight Guest Service Agent to join our team and provide a memorable experience to our guests!

Overview Overnight Guest Service Agents are responsible for providing excellent customer service to guests staying at a hotel or resort. They are the first point of contact for guests and are responsible for ensuring that their stay is comfortable and enjoyable. Overnight Guest Service Agents are expected to provide a high level of customer service, maintain a professional appearance, and be knowledgeable about the hotel's services and amenities. Detailed Job Description Overnight Guest Service Agents are responsible for providing excellent customer service to guests staying at a hotel or resort. They are the first point of contact for guests and are responsible for ensuring that their stay is comfortable and enjoyable. Overnight Guest Service Agents are expected to provide a high level of customer service, maintain a professional appearance, and be knowledgeable about the hotel's services and amenities. They are also responsible for greeting guests, answering questions, providing information about the hotel and its services, and resolving any customer service issues. Job Skills Required
• Excellent customer service skills
• Strong communication and interpersonal skills
• Ability to multi-task and prioritize
• Ability to work independently and as part of a team
• Ability to remain calm and professional in stressful situations
• Knowledge of hotel services and amenities
• Knowledge of computer systems and software
• Knowledge of local attractions and events
Job Qualifications
• High school diploma or equivalent
• Previous customer service experience
• Ability to work overnight shifts
• Ability to stand for long periods of time
• Ability to lift and carry up to 50 pounds
Job Knowledge
• Knowledge of hotel services and amenities
• Knowledge of computer systems and software
• Knowledge of local attractions and events
Job Experience
• Previous customer service experience
• Previous experience working in a hotel or resort
Job Responsibilities
• Greet guests and provide information about the hotel and its services
• Answer questions and resolve customer service issues
• Maintain a professional appearance and demeanor
• Ensure that all guests are comfortable and have a pleasant stay
• Monitor the lobby and other public areas for cleanliness and safety
• Assist with check-in and check-out procedures
• Process payments and complete paperwork as needed
• Assist with luggage and other requests from guests
• Ensure that all hotel policies and procedures are followed