Outbound Call Center Jobs in Maryland

Makes Welcome/Outreach telephone calls to Fallon members providing product knowledge, customer assistance, and problem solving.

Minimum of one year Customer Service experience in a call center environment

Responsible for learning and keeping current with Fallon products, policies and procedures.

Responsible for documenting the results of all outbound calls using an electronic or written form.

Maintains the highest degree of member/patient confidentiality.

Works both as a team member and as an individual depending on assigned project.