It Onsite Field Technician Jobs

Previous technical experience or training required

Working remotely with a company cell phone, laptop, and other provided home office equipment

High school diploma or equivalent

Must be able to lift at least 50 pounds on a consistent basis

Must be able to attend a paid training class in Texas

Good driving record with no more than 2 moving violations in the past 3 years

Experience with ticketing system(s), Windows Active Directory, desktop operating systems (windows 10 and 11)

Working knowledge of RMM software and Cisco

Direct experience with O365 + GSuite

1+ years of experience in an IT support role

Technical associates degree or equivalent experience

Strong attention to detail and communication skills

Work experience in IT may be considered in lieu of a degree

Coverage area includes Nevada, Western Utah, and Eastern Oregon

Responsible for the installation, troubleshooting and maintenance of network and telecom equipment

Utilize software and hardware tools (SolarWinds, Cisco, Juniper, etc.)

Associate’s/Bachelor’s degree in Computer Science or related field

Health, dental, and vision insurance

Install structured network cabling (Cat-5, Cat-6) and terminating ends

Install various types of hardware devices (POS Touchscreens, Kitchen Display Equipment, Payment Devices, Firewalls, Switches, Cameras, etc.)

Install network racks (6U, 12U, etc.)

Provide final testing of installed equipment to ensure it functions properly and meets desired specifications.

Documentation of all field work

Seek out and/or accept ongoing learning opportunities

Great attention to details, organizational skills and ability to prioritize and manage multiple simultaneous tasks.

Excellent customer service and interpersonal skills, including the ability to deal calmly, positively and professionally in tense or elevated situations.

Able to manage time effectively and work efficiently, both with and without direct supervision.

Exceptional analytical and troubleshooting skills.

Excellent judgment skills to properly evaluate situations and immediately provide effective solutions.

Exceptional interpersonal skills; able to communicate technical information to non-technical users effectively.

Read trade magazines and technical manuals or attend conference and seminars to maintain knowledge of hardware and software.

Answer user inquiries regarding computer software or hardware operation to resolve problems.

Enter commands and observe system functioning to verify correct operations and detect errors.

Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software

Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.

Refer major hardware or software problems or defective products to vendors or technicians for service

Performs other responsibilities and duties as assigned.

Supervisory and/or team leadership experience.

Previous experience as an E-Crew Foreman or Journeyman Lineman.

Experience leading cross-functional teams or bargaining unit personnel including, applying the IBEW collective bargaining agreement.

Experience reviewing work and leading the execution of work to ensure on schedule completion.

Visit our Candidate Resource page to get meaningful information related to benefits, perks, resources, testing information, and hiring process, and more!

All job offers will be based on a candidate’s skills and prior relevant experience, applicable

Normally requires an Associates Degree w/1-2 years of related experience.

Oversee and prioritize daily support tickets within an assigned geography through a computerized system

Maintain accurate daily installation and support records, inventory / RMA, time card, expense reports and mileage logs

Respond to all customer complaints in a timely manner Triage and report client issues to the appropriate departments

Assisting with the training of new employees

Senior IT Project Manager - looking for someone with hands on experience managing IT/Data projects.

Experienced in Agile / run daily Sprints.

Irving, TX (Onsite: Work onsite 5 days/week)

Direct Client | Interview: Video / In-Person

Ability to work unsupervised in carrying out responsibilities and manage outside contractors on projects.

Provide onsite support and exceptional customer service in a high-energy environment by being courteous, knowledgeable, and professional.

Implement corrective actions needed to mitigate security risks and vulnerabilities.

Minimum of 6 years of experience as a Desktop Support Technician or a Sr Helpdesk Technician.

Ticketing system experience, ITIL framework is a plus.

Experience with laptop and desktop imaging.

Hourly position based upon experience & skill level

Act as interface between customer’s associates and management

Act as an interface, as needed, between associates at the applicable location and centralized project / operations / MAC management

The knowledge and experience to work safely with high speed single mode long range optical lasers

Client Addendum will need to be followed. Copy will be provided at the time of candidates offer.

Minimum 2 years of experience in data communications

You want to work somewhere fun with helpful co-workers and accessible leaders and managers.

You’d like to spend a part of your day mentoring others with less experience

Excellent communication skills and professionalism

You love Helping People Accomplish More through supporting IT systems.

You are comfortable and capable of troubleshooting and solving almost any complex issue that may affect a small to medium-sized business

You’d rather spend most of your time on challenging issues rather than common day to day IT support requests

Previous technical experience or training required

High school diploma or equivalent

Must be able to lift at least 50 pounds on a consistent basis

Must be able to attend a paid training class in Texas

Good driving record with no more than 2 moving violations in the past 3 years

A+ certified is a plus

Required Knowledge, Skills, And Abilities

Contributes information for IT FAQs, knowledgebase and instructions to address commonly experienced technical issues related to configuration, hardware, networking and applications

Working knowledge of remote connectivity tools (SCCM, LOGmein, Citrix etc)

Working knowledge of installing, configuring and troubleshooting computers in a managed windows network environment

Strong analytical and organizational skills with the ability to manage multiple tasks simultaneously

Knowledge of computer hardware and software as well as general office equipment including copiers, faxes, scanners, tablets, Smart Phones, etc.

Experience with ticketing system(s), Windows Active Directory, desktop operating systems (windows 10 and 11)

Working knowledge of RMM software and Cisco

Direct experience with O365 + GSuite

1+ years of experience in an IT support role

Technical associates degree or equivalent experience

Strong attention to detail and communication skills