It Onsite Field Technician

As an IT Onsite Field Technician, you will be heavily focused on providing services through Proton Technologies, Inc. - a division of The Reynolds and Reynolds Company. Proton is an IT company that provides support and amazing customer service to automotive dealerships across the nation. IT support is a commodity but AMAZING customer service is not! As an IT Onsite Field Technician, you will be the first line of contact for all technical concerns onsite at your assigned accounts. In this role, you will face a variety of technical issues, allowing you to creatively problem solve in a fast-paced environment. We are looking for someone with a professional and personable demeanor that will continuously strengthen client relationships and build rapport.

Specific responsibilities include: effective and efficient problem solving, collaborating with the help-desk to resolve on-site technical issues, fostering open communication with clients, scheduling client installations, guiding new equipment deployment, and hardware/network troubleshooting. If you are a customer service oriented IT professional, we encourage you to apply today!

PREFERRED QUALIFICATIONS:

• Familiarity with VoIP phone systems, printer troubleshooting and network troubleshooting techniques
• Strong familiarity with Microsoft Servers lineup of products
• Working knowledge of RMM software and Cisco
• Experience with ticketing system(s), Windows Active Directory, desktop operating systems (windows 10 and 11)
• Direct experience with O365 + GSuite

• Strong attention to detail and communication skills
• Technical associates degree or equivalent experience
• Ability to multi-task and meet deadlines
• Must be able to attend a paid training class in College Station, TX
• Experience troubleshooting computer hardware and networking issues
• Reliable transportation and valid driver's license
• Must be able to lift at least 50 pounds on a consistent basis
• 1+ years of experience in an IT support role
• Excellent customer service skills