It Field Technician Jobs

If you’re looking to work in a technology environment with high amounts of collaboration and the opportunity to contribute in a fast growing team, look no further than Menlo!

The IT Field Technician position is responsible for any hands-on and on-site related tasks involving the deployment of computer hardware, peripherals, and other computing devices. The IT Field Technician will troubleshoot problems, advise on the appropriate action, and respond to user requests in a timely manner. This position will be responsible for maintaining customers hardware and software.

In order to be considered for the position, candidates must complete the applicant survey: https://go.apply.ci/s/9XJm6uD0Qb

Duties and Responsibilities

• Respond to all service requests timely, keep customer fully updated, and ensure service call completions are documented accurately and with comprehensive details, as well as any parts / equipment used appropriately accounted for.
• Actively monitor and report compliance with the customer service level agreements.
• Build rapport and elicit problem details from customers; prioritize and escalate problems as appropriate.
• Use documentation, peers, and any other resources to resolve issue on initial contact.
• Document all pertinent user identification information, including name, department, contact information, nature of problem or issue, computer name, resolution, etc.
• Effectively diagnose and troubleshoot malfunction of computer or network devices, equipment, and systems in operation at any or all client locations. relating to user error, faulty hardware, or software/server/network issues.
• Analyze service request data for trends and recommend process improvements for ticketing system.
• Ship and receive broken devices for repair.
• Perform other duties as assigned.
• Attend team Level 10 meetings and monthly meetings with administration.
• Assist with the installation, configuration and ongoing usability of desktop computers, peripheral equipment, and software.

Required Skills and Abilities

• Exceptional interpersonal skills; able to communicate technical information to non-technical users effectively.
• Excellent judgment skills to properly evaluate situations and immediately provide effective solutions.
• Maintain working components through repair or replacement.
• Ability to assist customers and staff with hardware and software challenges.
• Must have a valid driver’s license and a dependable vehicle.
• Able to manage time effectively and work efficiently, both with and without direct supervision.
• Exceptional analytical and troubleshooting skills.
• Great attention to details, organizational skills and ability to prioritize and manage multiple simultaneous tasks.
• Excellent customer service and interpersonal skills, including the ability to deal calmly, positively and professionally in tense or elevated situations.

Physical Requirements

• Able to bend, crawl, stoop and sit.
• Occasional ladder climbing and work on elevated equipment.
• Able to lift and move 50 pounds of weight.
• Local travel or travel to assigned region/site 75-100% of the time.
• Outdoor service work 10-40% of the time.
• Limited overnight travel.

Education and Experience

• High school diploma or equivalent.
• 2+ years of related experience.
• 1+ year of experience in field service.