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Online Customer Service Representative Jobs in New York

Online Customer Service Coordinator (Retail - Soho Home & Cowshed)
By Soho House & Co At New York, NY, United States
Excellent time management skills with the ability to prioritise tasks and meet deadlines
Problem solving skills and the ability to manage complaints efficiently
Provide excellent product knowledge by maintaining a keen interest and understanding of all product lines.
Can work independently and confident to manage your own time and workload
Previous experience with ecommerce systems (D3R) is preferred, however full training will be provided to the successful candidate
Previous experience of working with call center solutions and email ticketing systems
Customer Online Data Representative
By Kaltura At New York City Metropolitan Area, United States
Applying self-management and leadership skills when working with the rest of the team.
High technical skills (HTML / JSON knowledge is an advantage).
Good in project planning, leadership and management.
Advantage – Experience with Confluence, Jira, AirTable and Excel.
Responsible for all the site operation tasks (content upload, site configurations, site mapping and quality assurance) pre, during and post event.
Pre-event, during-event & post-event monitoring which may include providing technical moderation for live chat rooms.
Customer Online Data Representative
By Kaltura At New York, NY, United States
Applying self-management and leadership skills when working with the rest of the team.
High technical skills (HTML / JSON knowledge is an advantage).
Good in project planning, leadership and management.
Advantage – Experience with Confluence, Jira, AirTable and Excel.
Responsible for all the site operation tasks (content upload, site configurations, site mapping and quality assurance) pre, during and post event.
Pre-event, during-event & post-event monitoring which may include providing technical moderation for live chat rooms.

Are you looking for an exciting opportunity to provide exceptional customer service? We are looking for an experienced Online Customer Service Representative to join our team! You will be responsible for responding to customer inquiries, resolving customer complaints, and providing helpful information to ensure customer satisfaction. If you have a passion for helping others and a commitment to providing excellent customer service, this is the job for you!

Overview Online Customer Service Representatives provide customer service and support to customers through online channels such as email, chat, and social media. They respond to customer inquiries, resolve customer complaints, and provide product and service information. Detailed Job Description Online Customer Service Representatives are responsible for responding to customer inquiries, resolving customer complaints, and providing product and service information. They must be able to communicate effectively with customers, understand customer needs, and provide solutions. They must also be able to multitask, prioritize tasks, and work independently. Job Skills Required
• Excellent customer service and communication skills
• Ability to multitask and prioritize tasks
• Knowledge of customer service principles and practices
• Knowledge of online customer service tools and software
• Ability to work independently
• Ability to work in a fast-paced environment
• Ability to handle difficult customer situations
Job Qualifications
• High school diploma or equivalent
• Previous customer service experience
• Knowledge of customer service principles and practices
• Knowledge of online customer service tools and software
Job Knowledge
• Knowledge of customer service principles and practices
• Knowledge of online customer service tools and software
• Knowledge of customer service policies and procedures
• Knowledge of customer service best practices
Job Experience
• Previous customer service experience
• Experience with online customer service tools and software
• Experience with customer service policies and procedures
Job Responsibilities
• Respond to customer inquiries and complaints
• Provide product and service information
• Resolve customer complaints
• Follow up with customers to ensure satisfaction
• Monitor customer feedback and provide feedback to management
• Maintain customer records and update customer information
• Follow customer service policies and procedures