Customer Online Data Representative

Kaltura’s mission is to power any video experience and deployed globally in thousands of companies and educational institutions and engages hundreds of millions of viewers at home, at work, and in school. Kaltura is a recognized leader in the Online Video Platform (Educational institutions and Enterprise companies such as Harvard, Yale, SAP, Oracle, etc.) and Cloud TV (Vodafone, Cellcom TV, etc).
Our core values are openness, flexibility, and collaboration, and we are the initiator and backer of the world's leading open-source video management project, which is home to more than 150,000 community members.
We like to think of ourselves as a cool, fun, and talented group of professionals looking to create cutting-edge technology. Kaltura is a fast-paced environment where standards are high, and initiative is always encouraged.
Kaltura currently has approx. 700 employees across offices in New York, London, Sao Paolo, Singapore, and Tel Aviv. We are growing rapidly including positions all over the world.
We promote a flexible and casual work environment. Kaltura provides a Full Benefits Package including health/dental/vision benefits, including a health plan with zero employee premium and coverage, is effective on the employee’s first day. We also offer FSA plans and a 401K plan with a company match. We additionally reimburse for the monthly service for your cell phone and home internet. Kaltura is an Equal Employment Opportunity Employer and a participant of E-Verify.
If you don't meet 100% of the requirements below - that's okay, nobody's perfect! We believe in hiring people, not just a list of skills. We encourage you to apply if you think this is a role that would make you excited about coming to work every day.
Requirements:
We're looking for a person that will be responsible for the technical operational aspect of the virtual event platform.
First 2-3 months you will learn all there is to know about Kaltura’s Virtual Event platform, about the configurations, content updates, coordination, and different site operations.
The work is usually in regular workday hours Mon-Fri. In peak times/different time zone events, the work will include weekends/evenings/nights.
After qualifying and passing the internal training period you will take a lead part in our virtual events team.
Day-to-day responsibilities:

• Serving as the main technical focal point for the customer as well as the rest of the internal team, in order to insure best product utilization.
• Responsible for all the site operation tasks (content upload, site configurations, site mapping and quality assurance) pre, during and post event.
• Pre-event, during-event & post-event monitoring which may include providing technical moderation for live chat rooms.
• Work closely with Kaltura’s international customers to collect and map the custom configuration assets per virtual event.
• Prioritize and assess situations based on critical thinking.
• Applying self-management and leadership skills when working with the rest of the team.

Skills:

• Organizational and coordination skills.
• Advantage – Experience with Confluence, Jira, AirTable and Excel.
• Fluent in English- a must.
• High technical skills (HTML / JSON knowledge is an advantage).
• Customer service orientated.
• Advantage – Studies in computer science, industrial engineering or business administration.
• Autodidact with a pro-active personality.
• Excellent team-working qualities.
• Good in project planning, leadership and management.

Requirements:

• Flexibility to work with different time-zones.
• Availability to work 24/7 shifts.
• Based in NY (US).
• Full time position.