Online Customer Service Representative Jobs in Michigan , Employment

Are you looking for an exciting opportunity to provide exceptional customer service? We are looking for an experienced Online Customer Service Representative to join our team! You will be responsible for responding to customer inquiries, resolving customer complaints, and providing helpful information to ensure customer satisfaction. If you have a passion for helping others and a commitment to providing excellent customer service, this is the job for you!

Overview Online Customer Service Representatives provide customer service and support to customers through online channels such as email, chat, and social media. They respond to customer inquiries, resolve customer complaints, and provide product and service information. Detailed Job Description Online Customer Service Representatives are responsible for responding to customer inquiries, resolving customer complaints, and providing product and service information. They must be able to communicate effectively with customers, understand customer needs, and provide solutions. They must also be able to multitask, prioritize tasks, and work independently. Job Skills Required

• Excellent customer service and communication skills

• Ability to multitask and prioritize tasks

• Knowledge of customer service principles and practices

• Knowledge of online customer service tools and software

• Ability to work independently

• Ability to work in a fast-paced environment

• Ability to handle difficult customer situations

Job Qualifications

• High school diploma or equivalent

• Previous customer service experience

• Knowledge of customer service principles and practices

• Knowledge of online customer service tools and software

Job Knowledge

• Knowledge of customer service principles and practices

• Knowledge of online customer service tools and software

• Knowledge of customer service policies and procedures

• Knowledge of customer service best practices

Job Experience

• Previous customer service experience

• Experience with online customer service tools and software

• Experience with customer service policies and procedures

Job Responsibilities

• Respond to customer inquiries and complaints

• Provide product and service information

• Resolve customer complaints

• Follow up with customers to ensure satisfaction

• Monitor customer feedback and provide feedback to management

• Maintain customer records and update customer information

• Follow customer service policies and procedures