Customer Online Data Representative

This is us

Kaltura’s (NYSE:KLTR) mission is to power any video experience for any organization – live, on-demand, or real-time. We not only want to make using video simpler, but we also want to better people’s lives through video. Founded in 2006, Kaltura is now a global leader in the video market with millions of people using our products daily to teach, learn, watch, connect, and collaborate. Among our customers, you’ll find more than 1000 global, well-known organizations.

15+ years since starting the company, we continue to foster a diverse and collaborative work environment where everyone gets a say. Our team is currently 850+ people, and we’re still growing. We have offices in New York, London, Singapore, and Tel Aviv, but our technology is all in the cloud.

Kaltura has a fast-paced environment where initiative is always encouraged. Together with our hybrid work model and flexible state of mind, you get the right conditions for creative juices to flow freely. Thanks to our long line of products, cultivation of rich collaborative culture and care for each Kalturian, you’ll never run out of room to grow and evolve.

If you don't meet 100% of the requirements below - that's okay, nobody's perfect! We believe in hiring people, not just a list of skills. We encourage you to apply if you think this is a role that would make you excited about coming to work every day.

We're looking for a person that will be responsible for the technical operational aspect of the virtual event platform.

First 2-3 months you will learn all there is to know about Kaltura’s Virtual Event platform, about the configurations, content updates, coordination, and different site operations.

The work is usually in regular workday hours Mon-Fri. In peak times/different time zone events, the work will include weekends/evenings/nights.

After qualifying and passing the internal training period you will take a lead part in our virtual events team.

Day-to-day responsibilities:

• Serving as the main technical focal point for the customer as well as the rest of the internal team, in order to insure best product utilization.
• Prioritize and assess situations based on critical thinking.
• Responsible for all the site operation tasks (content upload, site configurations, site mapping and quality assurance) pre, during and post event.
• Pre-event, during-event & post-event monitoring which may include providing technical moderation for live chat rooms.
• Work closely with Kaltura’s international customers to collect and map the custom configuration assets per virtual event.
• Applying self-management and leadership skills when working with the rest of the team.

Skills:

• Customer service orientated.
• Advantage – Experience with Confluence, Jira, AirTable and Excel.
• Good in project planning, leadership and management.
• Advantage – Studies in computer science, industrial engineering or business administration.
• Organizational and coordination skills.
• Fluent in English- a must.
• High technical skills (HTML / JSON knowledge is an advantage).
• Autodidact with a pro-active personality.
• Excellent team-working qualities.

Requirements:

• Full time position.
• Flexibility to work with different time-zones.
• Based in NY (US).
• Availability to work 24/7 shifts.