Manager Customer Care Jobs

Previous experience in the beauty industry and knowledge of our product offering strongly preferred

Participates in meetings and trainings with the Global Management team

Ensures all operational activities such as order processing, customer returns and backorders are managed and completed daily by the team

Leads by example in all areas including customer contacts, product knowledge and workload

Minimum 4 years experience in a call center environment

Minimum 2 years experience managing a team

Knowledge of physician office practice operations and one (1) year of experience in a physician practice is preferred CERTIFICATION/LICENSE:

Education assistance (tuition, student loan, certification support, dependent scholarships)

Conducts in-person and virtual meetings with practice managers, staff, providers and managers to communicate program goals, results, and provide education

Monitors patient compliance with preventive screening and/or behavioral health management processes using internal and payor reporting tools Last Update: December 2019

Triages patients to determine those appropriate for medical and/or behavioral care management

Creates a care management action plan with the patient/caregiver that includes elements of self-management, as appropriate

Provide case management services to youth residing in Nassau County and portions of Suffolk and Queens.

Conduct and maintain all visit requirements.

Intermediate computer skills with MS Office (Word, Excel and Outlook).

Accessibility to other voluntary benefits such as TDA, flexible spending account, AFLAC cancer care, personal accident, and supplemental dental insurance.

Provide on-going assessment and documentation of the youth's strength and needs, progress towards achieving goals and efficacy of delivered services.

Link and refer to services and supports as outlined in the youth's care plan.

Design and support processes that model The Coach Experience sales and service protocols, increase efficiency and support accelerated growth.

Provide strategic leadership to Team Leads, broadening and elevating their abilities.

Champion employee engagement strategies and work with Senior Manager to identify opportunities.

Bachelor’s degree in a related field or equivalent experience.

3+ years’ leadership experience in an inbound, multi-channel customer contact center, preferably within a luxury retail brand.

Strong working knowledge of contact center operations, technologies, systems and processes.

Partner with leadership to establish a world class customer experience through management tools and operational guardrails

Project Management experience in a related industry

Strong oral and written communication skills are crucial, ability to think clearly, analyze quantitatively, problem-solve, support scope of requirements and prioritize

Write user requirements and work with software development teams to build tools and automate processes

Excellent teamwork, communication, and interpersonal skills

Own the vision and roadmap (both operational and technical) for Customer Support Processes and Procedures

Demonstrate substantial project and time management skills to move between multiple concurrent projects efficiently

Project Management experience a plus

Order Management—constant communication with the warehouse team, ensuring that orders are being shipped out quickly and correctly

Ensure effective cross-team collaboration with internal units such as Product Management, Marketing, Sales, and OPS departments

Take part in returns process management and report on-going trends

Advanced analytical skills; must be able to work through complex issues with a methodical approach; analyzing, distilling and communicating relevant aspects

8+ years of customer service department management experience mandatory

Drafting and ensuring implementation of policies and procedures that facilitate world-class service experiences for our customers

Using customer insights and root cause analytics to identify and recommend process or product enhancements to improve the customer experience

Serving as hiring manager for departmental staff

Strong analytical abilities and a high level of comfort with data collection and manipulation in Excel

Experience managing customer service systems and tools, including customer support platforms and messaging tools

AppFolio Property Management software knowledge preferred.

Property Management industry knowledge preferred.

1+ years of experience working in a remote position preferred.

High degree of flexibility and effective time management.

Create effortless, joyful, and personalized customer experiences that inspire our customers and their communities to win.

Become an expert in AppFolio Property Manager. features, best practices, and common workflows.

Minimum 3 years Management Experience

Exemplary multi-tasking skills and time management skills

Excellent people management skills, including the ability to influence a wide range of audiences

Minimum 5 years Customer Service Experience

Experience with Customer Service CRMs (Salesforce, Zendesk or similar)

BA/BS or equivalent work experience

Outstanding listening skills are an absolute must. Experience working with CRMs platforms a plus

Experience directly managing and scaling a successful Customer Care or Customer Support team.

Excellent communication skills across mediums (verbal, written, presentation) and stakeholder groups (employees, execs, customers, prospects).

BA/BS degree or equivalent work experience.

Remote position but will be required to travel based on request with notice.

Hire and develop team to meet company growth targets while providing opportunities for team member’s professional growth and development.

This job is a member of the Airports Team within the Customer Experience Division.

Manage escalated service issues and be visible to your team members when problems arise

Previous airport customer service experience

2 years experience leading others

Knowledge of company policies and procedures and functional automation applications

Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.

3-5+ years of sales/account management experience.

Demonstrated experience in the senior care industry or other relevant experience and willingness to learn.

Experience working in a metrics driven environment.

Excellent communication and presentation skills.

Excellent customer service, coaching and training skills.

Strong computer skills necessary, including Word, Excel and PowerPoint.

Order Management—constant communication with warehouse team ensuring that orders being shipped out quickly and correctly

Monitor quality of service and provide weekly, monthly, and quarterly service level insights and reports to upper level management

Strong communication with different stakeholders (stores, management, vendors…)

Strong interpersonal skills and an ability to build rapport with customers

Strong analytical and organizational skills

4+ years’ experience in customer service, e-commerce operations

Minimum Qualifications- Education & Prior Job Experience

Preferred Qualifications- Education & Prior Job Experience

This job is a member of the Airports Team within the Customer Experience Division.

Manage escalated service issues and be visible to your team members when problems arise

Previous airport customer service experience

2 years experience leading others

Excellent knowledge of management methods and techniques

Proven experience as a Customer Service Manager, Retail Manager or Assistant Manager

Improve customer service experience, creating loyal and engaged customers

Adhere to and manage the approved budget

Demonstrated track record of managing, developing and motivating teams, including experience directly supervising staff

Experience in providing customer service support

Act as single point of contact for intermediate level implementation lifecycle management on a group of assigned customer accounts.

Provide critical date management and escalation support to meet committed delivery objectives.

Pro-actively manages the customer’s service needs to ensure the highest levels of customer satisfaction and that their expectations are met.

Bachelor’s Degree or minimum, 1-2 years of related experience

Customer service, problem solving and analytical skills

Verbal, written and interpersonal communication skills

8+ years’ experience in program/project management, or consulting, preferably in customer experience management, customer support strategy and/or omni-channel strategy projects.

Manage multiple internal and external, cross functional and remote stakeholders.

Define business and systems requirements working with internal and external customers.

Clearly communicate goals, roles, responsibilities, and desired outcomes.

Manage risks of projects/programs, identify mitigation options and develop operational plans working with stakeholders.

Advanced knowledge of customer support digital technologies, protocols, and development tools/platforms for producing customer-facing support

Complete Division and/or Customer Care orientation, onboarding and training programs (e.g., construction knowledge, job site rules, safety, warranty, SWPPP)

Gain proficiency in interacting with all customer types with varying communication styles, personalities, & different levels of homeownership experience

Develop independence within role through on the job training and experience

Some Customer service experience or equivalent preferred

Some construction experience or equivalent preferred

General knowledge of building codes

Customer experience management and improvement

3 - 5 years of prior management experience

Recruit, train, develop and motivate employees; Performance Management

Ability to plan and prioritize while focusing on detail orientation and effective time management

Manage continuous construction quality improvement through reporting, investigating and problem solving

Manage department budget and spending