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Manager, Customer Care, Peacock
Company | Peacock |
Address | New York, NY, United States |
Employment type | FULL_TIME |
Salary | |
Category | Broadcast Media Production and Distribution,Entertainment Providers,Media Production |
Expires | 2023-07-12 |
Posted at | 11 months ago |
Company Description
- Experience with Customer Service CRMs (Salesforce, Zendesk or similar)
- History of handling escalated customer concerns via multiple contact methods
- Vendor Management Experience
- Exemplary multi-tasking skills and time management skills
- Required to work shifts covering Evening and Weekend hours.
- Minimum 3 years Management Experience
- Minimum 5 years Customer Service Experience
- Some Travel required
- Strong attention to detail
- Exemplify and model Teamwork across all channels.
- Excellent people management skills, including the ability to influence a wide range of audiences
- Ability to plan both short and long term and determine resource needs
- Ability to work unconventional hours including holidays, nights, and weekends
- A history of motivating both individuals and teams to achieve results
- Competitive and resourceful. Will roll up their sleeves and lead by example.
- BA/BS or equivalent work experience
- Ability to create strong relationships at multiple levels, internally and externally
- Ability to thrive in a fast paced and changing environment
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