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Lead Technical Support Analyst Jobs

Technical Analyst/Developer Support
By Vinsys Information Technology Inc At Washington, DC, United States
Users via web/mobile applications, and API management.
Experience and/or formal training in organization development, complex systems analysis, business process re-engineering, group facilitation, or information systems requirements analysis.
users via web/mobile applications, and API management.
Exceptional oral and written communication skills.
Demonstrated knowledge of the artifacts generated from a Software Development Life Cycle (SDLC).
Extended experience with developing system roadmaps.
Junior Technical Support Analyst
By Ascendion At United States
Solve complex problems - and learn new skill
Experience the power of transforming digital engineering for Fortune 500 clients
Master your craft with leading training programs and hands-on experience
2 years’ experience with Adobe AEM/AEP preferably on the backend as a developer or L3 support
Strong technical knowledge of J2EE applications, database concepts, and SSO (e.g. LDAP, SAML, OAuth).
Experience troubleshooting and debugging multi-tier web applications
Technical Support Analyst Jobs
By TETRAHED INC At Windsor, CT, United States
C. Other Knowledge, Skills or Abilities Required
● Demonstrate effective leadership and Superior time management abilities.
The requirements listed below are representative of the qualifications necessary to
● Advanced knowledge or skills in one or more of the following is required: Varying
II. Duties and Responsibilities include the following. To perform this job successfully, an
manages ongoing relationships with business stakeholders in IT and
Technical Support Analyst Jobs
By Roth Staffing At San Francisco Bay Area, United States
The position reports to the Client Service Delivery Manager and Regional Manager.
Ledgent Technology is looking for Technical Field Support with the below background.
Location: Hybrid / (Travel to the client’s site)
Please email your resume to [email protected] for immediate consideration.
Technical Support Team Lead
By monday.com At New York, United States
Provide timely feedback geared towards team member enhanced performance, teamwork technical skills and overall impact
2+ years of experience in managing a technical team
Experience with client facing organizations. Should be familiar with customer success and customer support
Excellent team player with strong leadership skills
Member of a global team and proven experience in cross cultural environments
Must be detail oriented and have strong technical skills
Technical Support Analyst Jobs
By Tommy Bahama At , Federal Way, 98001, Wa $22.00 - $38.78 an hour
CompTIA A+ certification or comparable experience required
For more benefit related information please click HERE.
1+ years’ experience working with computer hardware and software in a Microsoft-networked computer environment. Experience working with a Macintosh a plus.
Manage and prioritize multiple tasks under pressure.
Excellent phone and e-mail etiquette and customer service skills.
Strong hardware trouble shooting skills.
Technical Support Analyst(Contract)
By SoFi At Salt Lake City, UT, United States
Responsible for auditing inventory against asset management
Knowledge and understanding of Tier 1 roles and responsibilities
Identify technical trends, proactively seek solutions, and report to Management when applicable
Local project management and implementation support
Identify technical trends, proactively seek solutions, and report to Sr Management when applicable
Knowledge and functional understanding of Tier 3 roles and responsibilities
Technical Support Analyst(Contract)
By SoFi At Sacramento, CA, United States
Responsible for auditing inventory against asset management
Knowledge and understanding of Tier 1 roles and responsibilities
Identify technical trends, proactively seek solutions, and report to Management when applicable
Local project management and implementation support
Identify technical trends, proactively seek solutions, and report to Sr Management when applicable
Knowledge and functional understanding of Tier 3 roles and responsibilities
Technical Support Team Lead
By Kitcheck At , Remote
Manage a group of 3 - 5 Tech Support engineers
Ensure team compliance with all regulatory requirements (including correct handling of sensitive data)
Work with the Technical Support Manager to develop the team through hiring, coaching, and continuous improvement.
5+ years of professional work experience; (client facing and/or experience in the healthcare industry a plus)
4+ years of technical support and/or customer support experience, ideally for external customers
2+ years experience managing direct reports or project teams of 3 or more people
Technical Support Analyst(Contract)
By SoFi At Seattle, WA, United States
Responsible for auditing inventory against asset management
Knowledge and understanding of Tier 1 roles and responsibilities
Identify technical trends, proactively seek solutions, and report to Management when applicable
Local project management and implementation support
Identify technical trends, proactively seek solutions, and report to Sr Management when applicable
Knowledge and functional understanding of Tier 3 roles and responsibilities
Technical Support Analyst(Contract)
By SoFi At San Francisco, CA, United States
Responsible for auditing inventory against asset management
Knowledge and understanding of Tier 1 roles and responsibilities
Identify technical trends, proactively seek solutions, and report to Management when applicable
Local project management and implementation support
Identify technical trends, proactively seek solutions, and report to Sr Management when applicable
Knowledge and functional understanding of Tier 3 roles and responsibilities
Technical Support Analyst(Contract)
By SoFi At New York, NY, United States
Responsible for auditing inventory against asset management
Knowledge and understanding of Tier 1 roles and responsibilities
Identify technical trends, proactively seek solutions, and report to Management when applicable
Local project management and implementation support
Identify technical trends, proactively seek solutions, and report to Sr Management when applicable
Knowledge and functional understanding of Tier 3 roles and responsibilities
Technical Support Analyst(Contract)
By SoFi At United States
Responsible for auditing inventory against asset management
Knowledge and understanding of Tier 1 roles and responsibilities
Identify technical trends, proactively seek solutions, and report to Management when applicable
Local project management and implementation support
Identify technical trends, proactively seek solutions, and report to Sr Management when applicable
Knowledge and functional understanding of Tier 3 roles and responsibilities
Technical Support Team Lead
By monday.com At Denver, CO, United States
Provide timely feedback geared towards team member enhanced performance, teamwork technical skills and overall impact
2+ years of experience in managing a technical team
Experience with client facing organizations. Should be familiar with customer success and customer support
Excellent team player with strong leadership skills
Member of a global team and proven experience in cross cultural environments
Must be detail oriented and have strong technical skills
Technical Support Analyst Jobs
By Visionaire Partners At Atlanta Metropolitan Area, United States
Fully document all service management incidents and requests in ServiceNow ITSM Suite
High-level understanding and experience in network troubleshooting, network design topology, TCP/IP knowledge, VLANS, and routing
Maintain and ensure market centers' security threats and vulnerabilities are remediated to safeguard the enterprise environment.
5+ years of help desk support experience
Technical skills in vulnerability assessment, networking, operating systems, and incident response methodology
Industry-related certifications (A+, Security+, Network+, ITIL, Microsoft MCP/MCSE)

Are you looking for an exciting opportunity to use your technical expertise to help customers? We are looking for a Lead Technical Support Analyst to join our team and provide top-notch customer service. You will be responsible for troubleshooting customer issues, providing technical advice, and helping to ensure customer satisfaction. If you are a motivated problem-solver with excellent communication skills, this could be the perfect job for you!

Overview Lead Technical Support Analysts are responsible for providing technical support to customers and resolving technical issues. They are the first point of contact for customers and are responsible for troubleshooting, diagnosing, and resolving technical problems. They must be able to communicate effectively with customers and provide them with the best possible solutions. Detailed Job Description Lead Technical Support Analysts are responsible for providing technical support to customers and resolving technical issues. They must be able to troubleshoot, diagnose, and resolve technical problems. They must be able to communicate effectively with customers and provide them with the best possible solutions. They must be able to identify and document customer issues and provide solutions in a timely manner. They must be able to work independently and as part of a team. They must be able to work with minimal supervision and be able to prioritize tasks. Job Skills Required
• Excellent customer service skills
• Excellent communication skills
• Ability to troubleshoot and diagnose technical issues
• Ability to work independently and as part of a team
• Ability to prioritize tasks
• Knowledge of computer hardware and software
• Knowledge of networking and operating systems
Job Qualifications
• Bachelor’s degree in Computer Science, Information Technology, or related field
• At least 5 years of experience in technical support
• Experience with customer service
• Knowledge of computer hardware and software
• Knowledge of networking and operating systems
• Ability to troubleshoot and diagnose technical issues
Job Knowledge
• Knowledge of computer hardware and software
• Knowledge of networking and operating systems
• Knowledge of customer service
• Knowledge of troubleshooting and diagnosing technical issues
Job Experience
• At least 5 years of experience in technical support
• Experience with customer service
• Experience with troubleshooting and diagnosing technical issues
Job Responsibilities
• Provide technical support to customers
• Troubleshoot, diagnose, and resolve technical issues
• Identify and document customer issues and provide solutions in a timely manner
• Communicate effectively with customers
• Work independently and as part of a team
• Prioritize tasks
• Maintain customer service standards