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Lead Technical Support Analyst Jobs in Connecticut

072808-Technical Support Analyst Jobs
By Capgemini At , , Ct
Basic knowledge of computer peripherals, and peripheral troubleshooting skills (receipt printers, cashless payment devices, scanners, etc.)
1– 2 years’ work experience supporting customers remotely in a technical environment
· Applying basic troubleshooting processes, validating the issue, recording critical issues in system, applying Knowledge Base articles
· Use of Remote Tools to take control of customer’s PC/workstation for investigating probable causes of problem
Strong written and oral communication skills, English-speaking skills, bilingual a plus.
Family building benefits like adoption assistance, surrogacy, and cryopreservation
Technical Support Analyst Jobs
By TETRAHED INC At Windsor, CT, United States
C. Other Knowledge, Skills or Abilities Required
● Demonstrate effective leadership and Superior time management abilities.
The requirements listed below are representative of the qualifications necessary to
● Advanced knowledge or skills in one or more of the following is required: Varying
II. Duties and Responsibilities include the following. To perform this job successfully, an
manages ongoing relationships with business stakeholders in IT and

Are you looking for an exciting opportunity to use your technical expertise to help customers? We are looking for a Lead Technical Support Analyst to join our team and provide top-notch customer service. You will be responsible for troubleshooting customer issues, providing technical advice, and helping to ensure customer satisfaction. If you are a motivated problem-solver with excellent communication skills, this could be the perfect job for you!

Overview Lead Technical Support Analysts are responsible for providing technical support to customers and resolving technical issues. They are the first point of contact for customers and are responsible for troubleshooting, diagnosing, and resolving technical problems. They must be able to communicate effectively with customers and provide them with the best possible solutions. Detailed Job Description Lead Technical Support Analysts are responsible for providing technical support to customers and resolving technical issues. They must be able to troubleshoot, diagnose, and resolve technical problems. They must be able to communicate effectively with customers and provide them with the best possible solutions. They must be able to identify and document customer issues and provide solutions in a timely manner. They must be able to work independently and as part of a team. They must be able to work with minimal supervision and be able to prioritize tasks. Job Skills Required
• Excellent customer service skills
• Excellent communication skills
• Ability to troubleshoot and diagnose technical issues
• Ability to work independently and as part of a team
• Ability to prioritize tasks
• Knowledge of computer hardware and software
• Knowledge of networking and operating systems
Job Qualifications
• Bachelor’s degree in Computer Science, Information Technology, or related field
• At least 5 years of experience in technical support
• Experience with customer service
• Knowledge of computer hardware and software
• Knowledge of networking and operating systems
• Ability to troubleshoot and diagnose technical issues
Job Knowledge
• Knowledge of computer hardware and software
• Knowledge of networking and operating systems
• Knowledge of customer service
• Knowledge of troubleshooting and diagnosing technical issues
Job Experience
• At least 5 years of experience in technical support
• Experience with customer service
• Experience with troubleshooting and diagnosing technical issues
Job Responsibilities
• Provide technical support to customers
• Troubleshoot, diagnose, and resolve technical issues
• Identify and document customer issues and provide solutions in a timely manner
• Communicate effectively with customers
• Work independently and as part of a team
• Prioritize tasks
• Maintain customer service standards