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Lab Relationship Manager Jobs in Massachusetts

Marketing & Relationship Manager Jobs
By SecureBio At Cambridge, MA, United States
Work location:Remote or in-person in Cambridge, MA
Strong written and oral communication abilities
Enthusiasm about or experience in biosecurity, with the desire to learn fast and orient themselves quickly in a new context
Proactive problem solving skills, including noticing & addressing areas for improvement
Flexible working location: fully remote, or option to work in-person in Cambridge, MA
Candidates joining as an employee will have access to our full suite ofemployee benefits (https://securebio.org/careers/#our-benefits)
Manager, Lab Systems Jobs
By BioSpace At Cambridge, MA, United States
Responsible for following good documentation practices and change management processes as outlined in our policies and procedures (e.g., SOP’s, SDLC)
Responsible for communication strategy in respect to application management and support. (e.g., regular meetings with stakeholders, meeting minutes, weekly highlights)
Work with stakeholders to elicit user/business requirements
Act as a Project Manager to support the implementation of new systems and processes
Oversee Managed Services Providers and vendors that support our applications
Work collaboratively with the CSV/Quality team to manage validation deliverables

Are you looking for a job that allows you to combine your passion for science with your organizational and people skills? We are looking for a Lab Relationship Manager to join our team and help us build strong relationships with our laboratory partners. You will be responsible for managing the day-to-day operations of our laboratory partnerships, ensuring that our labs are meeting our standards and providing the highest quality of service. If you are looking for an exciting and rewarding career, this is the job for you!

Overview A Lab Relationship Manager is responsible for developing and maintaining relationships with laboratory customers. They are responsible for providing customer service, managing customer accounts, and ensuring customer satisfaction. They also work to ensure that laboratory products and services meet customer needs and expectations. Detailed Job Description Lab Relationship Managers are responsible for developing and maintaining relationships with laboratory customers. They are responsible for providing customer service, managing customer accounts, and ensuring customer satisfaction. They also work to ensure that laboratory products and services meet customer needs and expectations. They must be able to identify customer needs and develop solutions to meet those needs. They must also be able to communicate effectively with customers and other stakeholders. Job Skills Required
• Excellent customer service and communication skills
• Ability to identify customer needs and develop solutions
• Knowledge of laboratory products and services
• Ability to manage customer accounts
• Knowledge of laboratory safety protocols
• Ability to work independently and as part of a team
• Ability to work in a fast-paced environment
Job Qualifications
• Bachelor’s degree in a related field
• Previous experience in customer service or laboratory management
• Knowledge of laboratory products and services
• Knowledge of laboratory safety protocols
• Ability to work independently and as part of a team
• Ability to work in a fast-paced environment
Job Knowledge
• Knowledge of laboratory products and services
• Knowledge of laboratory safety protocols
• Knowledge of customer service principles and practices
• Knowledge of laboratory management principles and practices
Job Experience
• Previous experience in customer service or laboratory management
• Previous experience in laboratory product and service sales
• Previous experience in laboratory safety protocols
Job Responsibilities
• Develop and maintain relationships with laboratory customers
• Provide customer service and manage customer accounts
• Ensure customer satisfaction with laboratory products and services
• Identify customer needs and develop solutions to meet those needs
• Communicate effectively with customers and other stakeholders
• Ensure laboratory products and services meet customer needs and expectations
• Ensure compliance with laboratory safety protocols