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Cx Journey Strategy Manager Jobs

Cx Remote Coordinator Jobs
By Surprise Ford At Surprise, AZ, United States

Dealership in the West Valley is seeking a self-motivated, enthusiastic and hardworking person to fill this role. looking for an experienced Service receptionist & Warranty Admin Assistant. ...

Community Manager, Cx & Technology
By Rivian At , Irvine, 92618
10+ years of experience in community management, customer experience, customer service, experiential marketing, customer success or relevant discipline.
Bachelor degree preferred in Marketing, Communications, Business Management, plus for Masters.
Superior verbal and written communication skills and networking abilities.
Craft, launch and manage programs such as customer advisory boards and referrals, events. Define and document the customer journeys.
Plan programming, manage and execute online or offline events/activations with the community. Manage a dynamic calendar of events and activations.
Must be exceptionally organized and can build roadmaps and projects plans. Can manage multiple projects at once and operate with urgency.
Cx Operations Manager Jobs
By Seqera Labs At , Boston
Skilled in cross-functional process definition, rollout, and internal change management.
Proven track record in defining and implementing scalable processes, including hands-on experience when processes are not yet established.
Demonstrated experience selecting, implementing, and supporting tools for Professional Services, Support, and Customer Success.
Flexible working hours, and remote-friendly culture.
Continuous skills development, including budget for training.
Drive ongoing operations through a hands-on approach, identifying improvement opportunities, and implementing scalable processes.
Cx Manager Jobs
By Bubble At New York, NY, United States
Act as the main escalation point for complex customer inquiries or complaints, ensuring swift resolution and maintaining a positive customer experience.
Develop and implement a comprehensive customer experience strategy that aligns with company goals and enhances customer satisfaction.
Collaborate with cross-functional teams, including Marketing, Product Development, and Sales, to align customer experience initiatives and drive customer-centric improvements.
3-5 experience working in Customer Experience at a similar high-growth DTC brand.
Proven experience in a high powered Customer Experience Leadership role or similar exposure within the skincare or beauty industry.
Excellent communication skills, both written and verbal, with the ability to articulate complex ideas clearly and concisely.
Executive Director, Cx Strategy & Operations Pharma
By Aquent At New Jersey, United States
Provide direction on optimum set-up, processes and practices for capability management across deliverables across markets
Cross-disciplinary sales, marketing and medical communications asset production and process management
Act as expert on staffing model to support efficiency to upskill and coach operations colleagues globally
Experience in enabling the connection between strategy and execution
Able to manage a high degree of complexity, tasks, and interdependencies within timelines
Excellent collaboration skills; avoid silos, across channels
Cx Operations Manager Jobs
By EarnIn At United States
Proven experience with leadership, business acumen, problem solving, critical thinking and analytical skills in financial services or highly regulated industry.
Help define, own, and scale the customer support experience for Earnin products including processes, procedures, workflows, and escalations end-to-end.
Design and manage the workflows of customer support channels, including escalations end-to-end and meet or exceed escalations response time SLA.
Launch and manage programs and projects based on operational areas of needs and challenges
Partner closely with Product and IT teams to manage roadmap for CX tools improvements (CRM, AI, homegrown tools)
Bachelor’s degree or equivalent experience.
Cx, Senior Manager - Training & Development
By The Farmer's Dog At New York, NY, United States
Strong cross-group collaboration, time management, ability to prioritize effectively, and negotiation skills.
A real passion for servicing customers and improving the overall customer experience.
Are a self-starter with the ability to manage time and objectives in a fast-paced environment.
Outstanding in both communication and analytical skills.
Experience managing direct reports in a fast-paced environment.
Consistent record of influencing stakeholders to achieve impact through collaboration, presence, and strong interpersonal skills.
Cx & Project Manager Jobs
By Loop At New York, United States
Providing project management support and assisting in the development of business plans, financial models, and presentations to stakeholders
Strong customer service skills with a customer-centric mindset and a passion for delivering exceptional experiences
Bachelor's degree in a relevant field or equivalent practical experience
4-6 years of professional experience in a similar role, preferably in a fast-paced startup e-commerce environment
Excellent communication skills, both written and verbal, with the ability to effectively interact with customers, cross-functional teams, and senior leadership
Strong attention to detail, organizational skills, and the ability to meet deadlines
Cx & Project Manager Jobs
By DVx Ventures At New York, NY, United States
Providing project management support and assisting in the development of business plans, financial models, and presentations to stakeholders
Strong customer service skills with a customer-centric mindset and a passion for delivering exceptional experiences
Bachelor's degree in a relevant field or equivalent practical experience
4-6 years of professional experience in a similar role, preferably in a fast-paced startup e-commerce environment
Excellent communication skills, both written and verbal, with the ability to effectively interact with customers, cross-functional teams, and senior leadership
Strong attention to detail, organizational skills, and the ability to meet deadlines
Cx Journey Strategy Manager
By Kia America At Irvine, CA, United States
Minimum 10 years experience in project management, strategy, and/or CX.
Strong understanding of automotive dealer facilities, business operations, and branding with experience in dealer evaluations and business management.
Manage, monitor, and analyze both internal and external SSI reporting for opportunities to improve the CX journey.
Coordinate efforts between multiple teams to ensure all facets of the EV buying experience meet Kia’s strong standards.
Support/manage the local activities for online CX improvement and continuously monitor the KPI trends and suggest/implement enhancements where and when applicable.
Minimum 5 years experience in the automotive industry