Cx Journey Strategy Manager Jobs in New York

Act as the main escalation point for complex customer inquiries or complaints, ensuring swift resolution and maintaining a positive customer experience.

Develop and implement a comprehensive customer experience strategy that aligns with company goals and enhances customer satisfaction.

Collaborate with cross-functional teams, including Marketing, Product Development, and Sales, to align customer experience initiatives and drive customer-centric improvements.

3-5 experience working in Customer Experience at a similar high-growth DTC brand.

Proven experience in a high powered Customer Experience Leadership role or similar exposure within the skincare or beauty industry.

Excellent communication skills, both written and verbal, with the ability to articulate complex ideas clearly and concisely.

Strong cross-group collaboration, time management, ability to prioritize effectively, and negotiation skills.

A real passion for servicing customers and improving the overall customer experience.

Are a self-starter with the ability to manage time and objectives in a fast-paced environment.

Outstanding in both communication and analytical skills.

Experience managing direct reports in a fast-paced environment.

Consistent record of influencing stakeholders to achieve impact through collaboration, presence, and strong interpersonal skills.

Providing project management support and assisting in the development of business plans, financial models, and presentations to stakeholders

Strong customer service skills with a customer-centric mindset and a passion for delivering exceptional experiences

Bachelor's degree in a relevant field or equivalent practical experience

4-6 years of professional experience in a similar role, preferably in a fast-paced startup e-commerce environment

Excellent communication skills, both written and verbal, with the ability to effectively interact with customers, cross-functional teams, and senior leadership

Strong attention to detail, organizational skills, and the ability to meet deadlines

Providing project management support and assisting in the development of business plans, financial models, and presentations to stakeholders

Strong customer service skills with a customer-centric mindset and a passion for delivering exceptional experiences

Bachelor's degree in a relevant field or equivalent practical experience

4-6 years of professional experience in a similar role, preferably in a fast-paced startup e-commerce environment

Excellent communication skills, both written and verbal, with the ability to effectively interact with customers, cross-functional teams, and senior leadership

Strong attention to detail, organizational skills, and the ability to meet deadlines